Mikaela Farag

Administrative Excellence

o Completed the required Global Administration learning program, applied and adapted the gained skills to demonstrate.

Agile Explorer

 o Understanding of the agile values, principles, and practices that help change culture and behaviors in the way that people work. Can initiate an agile conversation with team members and colleagues, and can apply the agile method to the operations and programs in a family, academic, or work environment.

IBM Growth Behaviors

o Completed foundational training on IBM’s core competency and leadership principles.

IBM Garage Essentials

o Gained exposure to agile, design‑thinking, and innovative problem-solving frameworks.

Lenovo Customer Experience Champion
Awarded (2/2025)

o This certificate recognizes exceptional contributions and dedication to delivering outstanding customer service, with a significant impact on customer satisfaction.

NxL Virtual Youth Empowering Program

o Developed skills in entrepreneurship, business strategy, financial management, marketing, leadership, and sustainability initiatives (CSR, renewable energy, environmental conservation).

I partner with senior leadership at IBM to drive operational rigor, enable strategic focus, and ensure consistent execution across complex, high-demand environments.

Bringing a cross-functional background in technical support, client relations, and operations, I operate at the intersection of business needs and execution. I am trusted to manage priorities, navigate ambiguity, and uphold a high standard of delivery, particularly in situations requiring sound judgment, discretion, and stakeholder alignment.

Early in my career, I led client-facing engagements involving escalations and conflict resolution, sharpening my ability to communicate with clarity, manage pressure, and resolve issues efficiently while maintaining strong relationships. I later expanded my scope to include talent enablement, contributing to hiring, onboarding, training, and quality assurance initiatives that supported team performance and consistency at scale.

I hold an honors degree in International Business from the Faculty of Economics and International Trade, providing a strong foundation in global business operations and organizational dynamics.

Recognized for my reliability, precision, and proactive approach, I anticipate needs, remove friction, and create structure in fast-paced environments. I bring a human-centered perspective to leadership support, combining strong interpersonal skills with a background in psychology to build trust, strengthen collaboration, and enable high-performing teams.

• Managed executive operations supporting senior leadership across multiple countries and business functions.
• Coordinated complex international travel and visa processes while ensuring policy compliance and cost efficiency.
• Delivered accurate financial administration and expense management with strong attention to detail.
• Improved operational effectiveness through process simplification and AI-driven innovation initiatives.
• Built trusted relationships with executives, clients, and cross-functional teams, resulting in high levels of stakeholder satisfaction.
• Demonstrated leadership through ownership, problem-solving, adaptability, and continuous improvement.