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Mina Farouk
Project Manager
Cairo
Summary
I am a Project Manager with 19+ years of experience in Telecom Managed Service, MBA degree in Strategic Management, and PMP certification. I have successfully led and delivered various projects in different areas of Managed Service Functions, such as planning, organizing, leading, monitoring, controlling, learning and development, and performance management. I have a strong knowledge of Network topology skills, such as GSM, WCDMA, LTE, IT, DWDM, Wideband FTTX, etc. I am an enthusiastic, results-oriented, and reliable professional, who can identify, support, and enhance business value according to business requirements. I have excellent communication, negotiation, and client relationship building skills, and I can adapt to new technical and operational processes quickly. I am a dedicated advocate for change and a mentor for others. I am looking for a challenging and rewarding opportunity to leverage my skills and experience in the Telecom industry.
Overview
18
18
years of professional experience
14
14
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Project Manager
Koinonia Enterprises Australia
Cairo
03.2021 - Current
- Responsible of managing Wide-band and IP Data Projects, recruiting team members, allocating tasks, setting goals and deadlines, handling documentation, and consulting with customers
- Quantify performance and project results by analyze financial information such as budgets, expenditures, and return-on-investment.
- Optimizing resource allocations to manage costs and building strong vendor relationships to negotiate optimal pricing
- Develop a schedule that is on target to meet prescribed deadlines to ensure project planning and execution tasks are completed on time.
- Ensure all stakeholders and team members understand the scope, plans and tasks by presenting information to large groups, facilitating meetings, writing reports and meeting with individuals to discuss task performance.
- Also, by giving and receiving feedback to confirm understanding and provide a correction
- Prioritize tasks and resources by developing a work breakdown structure that outlines various tasks in a project
- Find solutions and overcome problems that may impact the project and workflow by recognizing when a problem exists, identifying potential solutions, evaluating options, and then selecting and implementing the best solution.
- Prepared and submitted project invoices for review and approval
- Negotiated and managed third-party contracts related to project deliverables
- Monitored project performance to identify areas of improvement and make adjustments
- Maintained open communication by presenting regular updates on project status to customers
- Analyzed project performance data to identify areas of improvement
- Reported regularly to managers on project budget, progress and technical problems
- Developed and implemented strategic project plans to meet business objectives
Customer Problem Manager
ERICSSON
Cairo
12.2015 - 03.2021
- Responsible of managing the lifecycle of all problems, primary goal is to coordinate actions to ensure that the results in incidents are prevented from re-occurring as well as to minimize impact of incidents that cannot be prevented
- Request and manage problem support staff during specific problem lifecycle
- Implement enhancement in problem analytics specifically in root cause determination, data analysis and problem trending
- Collaborate with cross-functional teams and vendors to create a quality root cause analysis to minimize repeat failures & ensure cross-functional teams work collaboratively and effectively
- Optimize Problem Management service to deliver quality outcomes that lead to high levels of customer satisfaction
- Decrease Incidents by 15% by introducing a criteria of problem detection in chronic availability degradation KPIs.
- Tracked KPIs and created continuous improvement plans
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty
Operation Support Team Leader
ERICSSON
Cairo
07.2014 - 11.2015
- Led project teams to address problems that were having an immediate and negative impact on the Organization.
- Created processes & procedures –involved in interface, functional elements, b/w NOC & FM with operational target & deliveries.
- Provided technical knowledge for establishing a state of KPI monitoring & reporting to improve customer perception quality.
- Validated Reports & Analyzed Output to set strategies & plans that would enhance Network Performance & Availability
- Evaluated Special Projects to monitor the enhancement & recommend way forward.
- Generated reports to track performance and analyze trends
Operation Support Engineer
Alkan CIT
Cairo
07.2013 - 06.2014
- Developed & established Data Analysis Dashboards that assist top management to view trends for proper decision making
- Generated a healthy capacity reports covering the entire network (Outages/TT/Customer Complain/Availability…)
- Ensured that the sites health and performance were up to the expected performance and meeting site solution and designed criteria and advised by all the recommended actions required to maintain sites efficiency
- Acted as second level supporting the Field Maintenance- FM in Maintenance support problems
- Tracked and followed TT Resolutions assigned to MSU & FM to ensure they were within the agreed SLAs
- Implemented enhancement in problem analytics competence of the unit.
Deputy Project Manager
Alkan CIT
Cairo
07.2010 - 06.2013
- Managed Siae Project (more than 1500 Transmission Links maintenance all over Egypt – 9 Offices)
- Developed project plans, delivery schedules, timelines, resource requirements and responsibilities matrix
- SPOC for Project manager in all related topics of Project controlling as trusted advisor
- Professionally assisted the PM in the project’s administration & Regular liaison with customer PM on all project-related matters
- Ensured the effective preparation and delivery of all project events (Data/Spares), and production of all necessary documentation
- Effectively assisted field and operations managers in day-to-day coordination and management of operational activities
- Monitored field work to ensure compliance with company standards, procedures, specifications and finalization
- Performed Ongoing evaluation of project’s activities and suggested process improvements to Siae Project manager.
Sr. Project Management Coordinator
Alkan CIT
Cairo
01.2009 - 06.2010
- Developed project plans, schedules, and resources requirements to meet SLA’s for Etisalat Misr
- Monitored & Controlled the Regions’ Manager & Sub Office Team Leaders in handling the WO or TT Alarms
- Prepared Weekly and Monthly report for network performance to be presented to Etisalat & Huawei Top Management
- Created & Performed Analysis for the Regions and Sub Offices which includes: Project Budget, Project Achievement, PM Plan Achievement & Deviation, CM Analysis Reporting Performance, Monthly Region Evaluation, Monthly Recommendation.
Field Area Manager
Orascom
Cairo
07.2008 - 12.2008
- Managed Cairo East area in terms of technical, inventory, financial, admin and documentation functions
- Acted as a single point of contact with the customers for escalations and high-level operations
- Recruited 8 engineers and 15 technicians.
Team Leader Field Engineer
Orascom
Cairo
08.2007 - 07.2008
- Managed and led 10 teams of 10 field maintenance engineers to carry out environmental & radio work orders and trouble ticket
- Communicated company goals, safety practices, and deadlines to team
- Motivated team members and assessed performance
- Provided help to management, including hiring and training, and kept management updated on team performance
- Managed the preventive maintenance annual plan and SLA reports for 436 sites
- Installed, Configured & Troubleshooted of Transmission & RAN equipment (Motorola/Alcatel/Nokia/Huawei)
- Built 2 self-organized teams and worked with them on auditing, fulfilling & satisfying dynamic customer needs
- Implemented monthly bonus structure to meet company goals.
Telecom Field Engineer
Orascom
Cairo
09.2005 - 08.2007
- Work includes Preventive and Corrective Maintenance for MobiNiL (Orange) Field Sites for both Radio and Environment.
Education
Certified Project Management Professional (PMP) - Project Management
Project Management Insititute
Egypt 12.2020 - 12.2026
MBA - Strategic Management
Arab Academy For Science, Technology And Maritime Transport
Egypt 08.2017 - 08.2019
Siae Transmission Microwave Links (PDH-SDH) Installation & Maintenance -
Siae Microtronica
Egypt 01.2009 - 01.2009
Certified Microsoft System Engineering (MCSE) Security Specialist -
OMS
EGYPTMobile Radio Solutions GSM & CDMA - undefined
Alcatel University
Bachelor of Science in Communications & Electronics Engineering -
Helwan University
EGYPT 09.1999 - 06.2005
Skills
Leadershipundefined
Websites
Tools Skills
- Trello
- Huawei U2000
- Citrix
- ZTE Netnumen
- AMOS
- Microsoft Office
- ERP
- Employment Hero
- IFS
- Desktime
- Service Key
Accomplishments
- Improved customer satisfaction ratings by 25% by implementing a feedback system and resolving customer complaints promptly.
- Increased company revenue by $500,000 by a Partnership with a company that expanded our Scope of work, increased work orders and reduced operational costs.
- Used Microsoft Excel to develop Dashboards, inventory tracking spreadsheets, Project Operation Tracker.
- Achieved a 50% increase in awarder Work Orders by completing a the construction and acceptance with accuracy and efficiency.
Certification
PMP - Project Management Professional
Interests
Speak to others
Travelling
Organizing things
Timeline
Project Manager
Koinonia Enterprises Australia
03.2021 - Current
Certified Project Management Professional (PMP) - Project Management
Project Management Insititute
12.2020 - 12.2026
MBA - Strategic Management
Arab Academy For Science, Technology And Maritime Transport
08.2017 - 08.2019
Customer Problem Manager
ERICSSON
12.2015 - 03.2021
Operation Support Team Leader
ERICSSON
07.2014 - 11.2015
Operation Support Engineer
Alkan CIT
07.2013 - 06.2014
Deputy Project Manager
Alkan CIT
07.2010 - 06.2013
Siae Transmission Microwave Links (PDH-SDH) Installation & Maintenance -
Siae Microtronica
01.2009 - 01.2009
Sr. Project Management Coordinator
Alkan CIT
01.2009 - 06.2010
Field Area Manager
Orascom
07.2008 - 12.2008
Team Leader Field Engineer
Orascom
08.2007 - 07.2008
Telecom Field Engineer
Orascom
09.2005 - 08.2007
Bachelor of Science in Communications & Electronics Engineering -
Helwan University
09.1999 - 06.2005
Certified Microsoft System Engineering (MCSE) Security Specialist -
OMS
Mobile Radio Solutions GSM & CDMA - undefined
Alcatel University
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