Mina Fred
Customer Service Advisor
Cairo
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
VXI Global Solutions LLC
Cairo
06.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Senior Physical Therapist
German Medical Healthcare Corporation
01.2022 - 06.2024
Senior Physiotherapist Supervisor
Hand Surgery Clinic.
Cairo
09.2017 - 12.2021
Customer Service Representative
Centro
01.2017 - 09.2017
Education
Bachelor's Degree - Physical Therapy
Faculty of Physical Therapy, Cairo University.
Cairo, Egypt 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Problem-solving abilities
Complaint resolution
Certification
TEFL certified from the TEFL academy UK.
Timeline
TEFL certified from the TEFL academy UK.
08-2024
Customer Service Representative
VXI Global Solutions LLC
06.2024 - Current
Senior Physical Therapist
German Medical Healthcare Corporation
01.2022 - 06.2024
Senior Physiotherapist Supervisor
Hand Surgery Clinic.
09.2017 - 12.2021
Customer Service Representative
Centro
01.2017 - 09.2017
Bachelor's Degree - Physical Therapy
Faculty of Physical Therapy, Cairo University.
04.2001 -
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