Mina Ghatas
Michanical Support Supervisor
Alexandria,ALX
Summary
Accomplished Mechanical Support Supervisor at Nacita, adept in technical support and staff management. Enhanced team productivity and customer service efficiency through strategic workflow planning and mentorship. Spearheaded process optimizations, achieving significant improvements in response times and employee satisfaction. Expert in cross-departmental collaboration and professional development, driving comprehensive solutions and product enhancements.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Mechanical Support Supervisor
Nacita
Egypt , Alex, St 17 With Farouk Abd El Wahaab Miami
10.2016 - Current
- Streamlined support processes for increased efficiency and improved response times.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Collaborated with other departments to address customer needs holistically and provide comprehensive solutions.
- Optimized staffing schedules to ensure adequate coverage during peak periods without sacrificing employee work-life balance.
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
- Created a supportive environment where employees felt empowered to make decisions independently while still receiving guidance when needed.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Education
Bachelor's - Social Worker
Faculty of Social Work
Alexandria University 07.2013
Skills
Technical Support
Technical support expertise
Training and mentoring
Staff Management
Contract Management
Customer service understanding
Document management
Team Building
Quality assurance
Database administration
Credit and collections
Policy and procedure modification
Documentation and control
Strategic planning
Workflow planning
Payroll and budgeting
Business administration
Accomplishments
- Collaborated with team of 10 in the development of project.
Languages
English
Intermediate (B1)
Certification
Automotive mechanics course
Timeline
Automotive mechanics course
05-2024
Mechanical Support Supervisor
Nacita
10.2016 - Current
Certified [supervisor], [Nacita] - [8 years ]
10-2016
[ Supervisor auto care ] - 8 years
10-2016
Bachelor's - Social Worker
Faculty of Social Work