MINA GOURGUI

• Spearheaded successful business development initiatives aligned with the company's strategy and core competencies.
• Worked closely with organizational leadership and the board of directors to guide operational strategy.
• Documented processes and drafted SOPs to comply with regulations and company policies.
• Led change and transformation across business areas to deliver benefits and align company resources.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Prepared annual budgets with controls to prevent overages.

• I liaised with customers, management, and the sales team to better understand customer needs and recommend appropriate solutions.
• Supported clients with business analysis, documentation, and data modeling.
• Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
• Created and developed detailed work plans to meet business priorities and deadlines.
• Prepared presentations to explain revisions, enhancements, and process improvements to the organization's systems and programs.
• Automated system e-commerce features to improve client sales.
• Onboarded and managed new client accounts to boost retention rates.
• Created monthly forecast templates and resource management allocations for approved projects.
• Integrated technology and business operations to identify targeted solutions to customer issues.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
• Supported clients with business analysis, documentation, and data modeling
• Onboarded and managed new client accounts to boost retention rates
• Created monthly forecast templates and resource management allocations for approved projects
• Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients
• Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs

• Performed as a consultant for a startup business in areas of marketing, logistics, and training for various behavioral healthcare service professionals.
• Developed complete business plans and operational strategies for new and existing businesses.
• Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
• Evaluated situations and delivered targeted solutions using various tools and resources.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency, and help the company evolve and grow.
• Designed and implemented a risk management system to identify and mitigate potential risks.

• improve P&L, Secured a consistent stock supply by providing accurate sales forecasts and managing shipments appropriately.
• Collected information on competitor activities and market trends to enhance strategic decision-making.
• Recommended new product lines by surveying consumer needs and trends and tracking competitors.
• expanded the client base by 30% by setting up in-person meetings with marketing decision-makers and agencies.
• Maintained and expanded the customer base by counseling 12 sales representatives, building and maintaining rapport with customers, and identifying new customer opportunities.
• Negotiated with service providers and vendors to improve margins, saving the budget annually.
• Recruited, trained, and coached a 15-member team to support company growth.
• developed promotional and advertising plans to enhance product positioning and global brand marketing development.
• Implemented push and pull strategies to elevate brand awareness and increase market share in existing markets.
• Verified appropriately priced products and services to secure a competitive advantage and desired returns.

• Met with clients to understand their needs and develop proactive solutions.
• Collaborated with sales, delivery, and service teams to manage seamless client experiences.
• Assisted with negotiations and sales closings.
• Consulted with teams on established best practices and process improvements.
• Developed creative presentations, trend reports, kitted assets, and product data sheets.
• Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
• continuously maintained and improved the company's reputation and positive image in the markets served.
• set design and manage a regional digital roadmap .
• oversaw the preparation of marketing copy, images, videos, emails, and other collateral.

• Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
• Managed supply and equipment inventory for the business according to forecasts and needs.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Improved productivity while reducing staffing and operational costs by 20%.
• designed a modern employee recognition program that boosted productivity and improved morale.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Planned, created, tested, and deployed system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Recruited, interviewed, and hired employees and implemented a mentoring program to promote positive feedback and engagement.
• Streamlined and monitored quality programs to alleviate overdue compliance activities
• Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Used industry expertise, customer service skills, and an analytical nature to resolve customer concerns and promote loyalty.

• Worked cooperatively and in collaboration with the account management team to identify and pursue customer sales opportunities.
• Created business development plans and targets for the product range.
• Grew revenue and profitability through direct personal customer management of key corporate accounts in the sales area.
• Created customer value propositions for the local market to promote new opportunities.
• Manage a Egypt team of three supervisors, marketer, and a marketing coordinator, with 34 team members.

• Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
• developed a sales strategy based on research of consumer buying trends and market conditions.
• Transformed underperforming teams into productive, profitable teams.
• Exceeded sales forecast figures by 170% regularly through superior customer care.

• Effectively coached team members to reach weekly and monthly sales goals.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
• Developed marketing materials such as case studies and product brochures to promote and educate buyers on product offerings.
• Recognized trends within territory and industry to create proactive plans.

• Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
• Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
• Conducted research to stay up-to-date with industry trends, prices and market competition.
• Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.

GPA: 94.51%

• Member of Career Advisor Mentor