Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mina Maged Nabil

Cairo,C

Summary

Proven leader in the hospitality sector, adept at team management and elevating service standards, notably at Blue Nile. Excelled in implementing upselling strategies, enhancing average check size, and fostering patron loyalty through exceptional service. Skilled in order taking and allergy awareness, contributing to a significant improvement in dining experience and operational efficiency. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive, and supportive supervision. Self-assured Head Waiter decreases employee stress while increasing customer satisfaction and overall revenue. Fantastic attention to detail and understanding of food and beverage pairings. Specialize in modernizing service standards for long-term restaurant success.

Overview

1
1
year of professional experience

Work History

Captain Waiter

Blue Nile
01.2023 - 07.2023
  • Managed a team of junior waitstaff, ensuring high-quality service and adherence to restaurant standards.
  • Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
  • Developed rapport with regular patrons, fostering loyalty and repeat business.
  • Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
  • Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.

Captain Waiter

Cobar Restaurant
07.2023 - 12.2023
  • Monitored staff performance to ensure consistent excellence in service delivery.
  • Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
  • Displayed functional familiarity with Microsoft Office functions such as Excel and Word.
  • Maximized revenue during peak hours by efficiently managing table assignments and reservations.

Captain Waiter

Diaz Resturant
11.2023 - 03.2024
  • Implemented upselling strategies that contributed to increased average check size per guest.
  • Showed high-level understanding of fine dining standards and practices.
  • Streamlined table turnover process for increased efficiency and revenue generation.
  • Coordinated with bar staff for timely preparation and delivery of drinks to diners'' tables.

Education

Bachelor of Tourism And Hotels - Tourism And Hotels

Al-Alson High Institute
Madinat An Nasr, Egypt
05.2024

Skills

  • Order Taking
  • Reservation handling
  • Team Management
  • Allergy awareness

Languages

Arabic
Native language
English
Upper intermediate
B2

Timeline

Captain Waiter

Diaz Resturant
11.2023 - 03.2024

Captain Waiter

Cobar Restaurant
07.2023 - 12.2023

Captain Waiter

Blue Nile
01.2023 - 07.2023

Bachelor of Tourism And Hotels - Tourism And Hotels

Al-Alson High Institute
Mina Maged Nabil