Mina Malak

•Spearheaded growth initiatives, achieving and surpassing sales targets through effective leadership and strategic management of the sales team.
•Conceptualized and implemented an innovative sales strategy, resulting in an expanded customer base and strengthened market presence.
•Directed recruitment efforts, defined objectives, and provided ongoing coaching and performance evaluation to elevate team capabilities.
•Engineered and executed strategies for payment systems, optimizing customer experiences and enhancing operational efficiency.
•Fostered cross-departmental collaboration to align payment processes with overarching business goals.
•Proactively monitored industry trends to identify and integrate cutting-edge payment technologies.
Payment Operations Management:

•Supervised the integration, configuration, and maintenance of payment systems and gateways to ensure seamless transactions.
•Cultivated relationships with multiple Payment Service Providers (PSPs) to secure competitive rates, uptime, and superior service.
•Resolved payment-related challenges swiftly, minimizing disruptions and ensuring customer satisfaction.
•Conducted comprehensive audits of payment processes to identify risks and implement mitigation strategies.
•Analyzed key performance indicators (KPIs) related to transaction success rates, costs, and customer satisfaction to refine processes and drive efficiencies.
•Delivered actionable insights and detailed reports to senior management, supporting data-driven decision-making.

• Experienced Sales Professional specializing in credit card and personal loan services with over one year of expertise at SURV Company, Dubai, UAE. Proven ability to evaluate creditworthiness, process loan applications, and implement debt payment plans while ensuring compliance with financial policies and regulations. Skilled in building strong client relationships, effectively communicating financial options, and delivering customized solutions to meet customer needs. Adept at managing account records, staying updated on financial services, and providing actionable insights to clients and stakeholders. Demonstrated success in maintaining high approval rates and client satisfaction while adhering to organizational goals and standards.

•Dynamic Sales Professional with proven expertise in expanding dealer networks, driving sales growth, and fostering strong relationships with clients in the banking and payment solutions sector. Skilled in introducing and onboarding new dealers while maintaining and nurturing relationships with existing partners within the assigned region. Experienced in selling cutting-edge banking products, including payment links, payment gateways, and MasterCard solutions such as Simplify, Payment Gateway APIs, SDK, and MPGS services. Proficient in identifying new sales leads to broaden market coverage and conducting targeted sales calls to meet and exceed revenue targets. Committed to delivering exceptional client experiences and contributing to business growth through innovative payment solutions and strategic relationship

• Motivated Sales Professional with expertise in credit card sales, delivering exceptional results through meticulous adherence to bank policies and regulations. Skilled in preparing and presenting periodic reports on visits, sales achievements, customer feedback, and challenges to assist the team in achieving performance targets. Experienced in following department policies and standard operating procedures to ensure consistent and controlled operations. Dedicated to providing high-quality service that meets organizational standards while fostering collaboration with team members to drive collective success. Committed to maintaining a client-focused approach and contributing to business growth through strategic sales initiatives.

•Results-driven Banking and Financial Advisor with a strong track record of managing banking transactions and credit operations within the financial sector. Adept at providing tailored solutions to clients, setting goals to enhance profitability, and fostering long-term business and customer relationships. Skilled in positioning as a trusted financial advisor, leveraging persuasive communication to achieve sales targets and deliver outstanding customer service. Experienced in selling banking products and services through compelling strategies, ensuring positive client experiences and sustainable future transactions. Committed to achieving organizational objectives and driving financial growth while maintaining the highest standards of professionalism and integrity.