Mina Monier Ramzy
Business Development Manager
Cairo
Summary
Dynamic professional with a proven track record at Multireisen GmbH Deutschland, adept in revenue management and fostering teamwork. Excelled in enhancing profitability through strategic negotiations and superior account management support. Skilled in utilizing property management systems and MS Office, achieving significant cost savings and client satisfaction without compromising on service quality.
Overview
11
11
years of professional experience
Work History
Hotel Contracting Manager
Nirvana Over The World
02.2025 - Current
- Negotiated favorable hotel contracts by building strong relationships with key industry stakeholders.
- Collaborated with cross-functional teams to ensure seamless integration of contracted hotels into sales channels and marketing materials.
- Provided exceptional customer service to both internal colleagues and external clients regarding hotel contracting inquiries or issues.
- Reduced operational costs through regular audits and identification of cost-saving opportunities in hotel contracts.
- Increased efficiency in contract management by utilizing technology tools to track progress and deadlines.
Hotel Contracting Manager
Multireisen GmbH Deutschland
12.2023 - 01.2025
- Contributed to cost savings initiatives by renegotiating existing agreements for optimal financial outcomes.
- Enhanced profitability by negotiating favorable terms and pricing structures with suppliers and partners.
- Work on Evaluating new suppliers concerning available rates and customer support.
- Work on direct contracting with Hotels' chains to guarantee best available rate.
Business Development Manager
Multireisen GmbH Deutschland
02.2023 - 01.2025
- Generated new business with marketing initiatives and strategic plans.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
Customer Support Manager
Multireisen Egypt
08.2021 - 01.2023
- Handled escalated customer complaints professionally, resolving conflicts promptly and maintaining relationships with clients.
- Elevated customer satisfaction and loyalty by taking ownership of customer issues and following through to resolution.
- Completed performance evaluations and rectified issues to service clients and more effectively meet KPIs.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Streamlined the customer support process for faster resolution times and improved customer experience.
Key Accounts Assistant Manager
Multireisen Egypt
11.2019 - 07.2021
- Coordinated cross-functional teams to address complex issues within key accounts, fostering collaboration and problem-solving capabilities across departments.
- Boosted client satisfaction by providing exceptional customer service and resolving issues promptly.
- Assisted in the development of customized proposals for prospective clients, securing new business deals for the company.
- Increased client retention through regular check-ins, updates, and communication of relevant industry news.
- Conducted market research, staying informed on industry trends to better support key accounts'' strategic goals.
Senior Travel Consultant
Travel Choice Egypt
06.2017 - 10.2019
- Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
- Achieved revenue growth by upselling additional services like insurance plans, airport transfers, or excursions to clients during the booking process.
- Coordinated group bookings to ensure seamless logistics for large-scale events such as weddings or corporate retreats.
- Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.
- Maintained accurate records of all transactions, payments received or pending invoices while adhering to strict financial guidelines.
- Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
Travel Consultant
Travel Choice Egypt
07.2015 - 06.2017
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Organized group tours, ensuring a seamless experience from start to finish for all participants.
- Organized trips for individual, family and business travelers.
- Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Assistant Showroom Manager
La Roche
10.2014 - 06.2015
- Managed daily showroom operations, ensuring smooth workflows and efficient task completion.
- Organized schedules for staff members efficiently taking into account their availability while meeting business needs.
- Handled customer complaints professionally, resolving issues promptly to maintain high levels of satisfaction among clients.
Education
Bachelor of Accounting - Accounting And Finance
Ain Shams Academy
New Cairo, Egypt 04.2001 -
High School Diploma -
Modern Narmer School
Cairo, Egypt 04.2001 -
Skills
Property management systems
Revenue management
Hotel industry experience
Promotions management
Account management support
Teamwork and collaboration
Computer skills
Problem-solving
MS office
Timeline
Hotel Contracting Manager
Nirvana Over The World
02.2025 - Current
Hotel Contracting Manager
Multireisen GmbH Deutschland
12.2023 - 01.2025
Business Development Manager
Multireisen GmbH Deutschland
02.2023 - 01.2025
Customer Support Manager
Multireisen Egypt
08.2021 - 01.2023
Key Accounts Assistant Manager
Multireisen Egypt
11.2019 - 07.2021
Senior Travel Consultant
Travel Choice Egypt
06.2017 - 10.2019
Travel Consultant
Travel Choice Egypt
07.2015 - 06.2017
Assistant Showroom Manager
La Roche
10.2014 - 06.2015
Bachelor of Accounting - Accounting And Finance
Ain Shams Academy
04.2001 -
High School Diploma -
Modern Narmer School
04.2001 -
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