Mina Nader
Alexandria
Summary
Dynamic professional with a proven track record in enhancing customer satisfaction and loyalty, notably at Sutherland Global. Skilled in conflict resolution and cash handling, I consistently exceed sales targets through exceptional service and attention to detail. Expert in customer service and proficient in software applications, I bring a strong work ethic and integrity to every role.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Committed and hardworking Person with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
10
10
years of professional experience
3
3
Languages
Work History
AI Image Generator
FreeLance
07.2024 - Current
- Generated high-quality Images by Providing the correct prompts for the AI.
- Delivered consistent results by setting achievable goals and working diligently towards achieving them each month.
- Implemented data-driven approaches to identify trends in lead generation efforts, optimizing tactics for better results over time.
- Developed and maintained lasting customer relationships through quick turnaround and strong communication skills.
Cashier
Diamond Net Cafe
03.2024 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Customer Service Representative
Sutherland Global
10.2021 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Real Estate Agent
FreeLance
07.2021 - 09.2021
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
Customer Service Representative
Teleperformance
04.2020 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Agent
Orange
06.2019 - 03.2020
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Developed strong relationships with clients through excellent customer service and regular followups.
Customer Service Representative
Orange
07.2018 - 06.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Storekeeper
Bertini Bags and Shoes
05.2017 - 06.2018
- Received product shipments and organized in stockroom storage area.
- Improved inventory accuracy by conducting regular stock checks and maintaining updated records.
- Kept sales receipts and maintained accounting records.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
Copy and Content Writer
Kirillo Computer Services
05.2015 - 04.2017
- Efficiently managed multiple projects simultaneously, prioritizing deadlines while maintaining high-quality work.
- Improved email marketing performance by developing targeted campaigns with personalized messaging.
- Conducted thorough research to inform accurate, informative, and timely content pieces for various industries.
- Collaborated effectively with cross-functional teams to ensure consistent messaging across all touchpoints.
- Experienced in writing legal and educational documents.
- Experienced in using Microsoft Office (Word and Excell).
Education
High School Diploma -
High Institute of Computer Information Systems
Abu Kir 04.2001 -
Skills
Customer service
Cash handling
Customer assistance
Payment processing
Cash register operation
Product restocking
Drawer balancing
Returns processing
Patience and empathy
Work ethic and integrity
Reports and documents
Retail merchandising
Currency counting
Records maintenance
Merchandise restocking
Proficient in [software]
Clear communication
Cleaning and sanitizing
Attention to detail
Written and verbal communication
Staff training
Conflict resolution
Guest inquiries
Musician
i learned piano at the age of 20 and played at church for a couple of months.
learned music production and used it to make a few of my own tracks uploaded on my souncloud and youtube profile
Timeline
AI Image Generator
FreeLance
07.2024 - Current
Cashier
Diamond Net Cafe
03.2024 - Current
Customer Service Representative
Sutherland Global
10.2021 - 02.2024
Real Estate Agent
FreeLance
07.2021 - 09.2021
Customer Service Representative
Teleperformance
04.2020 - 03.2021
Sales Agent
Orange
06.2019 - 03.2020
Customer Service Representative
Orange
07.2018 - 06.2019
Storekeeper
Bertini Bags and Shoes
05.2017 - 06.2018
Copy and Content Writer
Kirillo Computer Services
05.2015 - 04.2017
High School Diploma -
High Institute of Computer Information Systems
04.2001 -