Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Business Integration: Participate in business planning sessions to ensure seamless alignment of HR strategies with regional Supply Chain goals and site-specific objectives.
Cross-Functional Collaboration: Work with HR peers (HR Operations, COEs, Regional HR) and business colleagues (Finance, Legal) to deliver integrated solutions and ensure the Supply Chain organization is "Future Fit."
HR Metrics & Analytics: Develop and monitor meaningful performance indicators and metrics to evaluate the effectiveness of HR policies, procedures, and initiatives, using data to inform decisions.
Executive Consultation: Advise senior management and executive leadership on organizational development, change management initiatives, and all people-related issues (capabilities, leadership, culture).
2. Employee Relations & Advocacy:
Employee Advocacy: Act as a trusted advocate for employees, fostering rapport and trust through regular interaction on the production floor and across all levels.
Conflict Resolution & Counseling: Proactively coach managers on effective employee relations strategies, conduct coaching and counseling sessions, and manage conflict resolution to maintain a positive work environment.
Positive Employee Relations (PER): Execute the Positive Employee Relations strategy, including motivating employees through special events, incentive programs, and constructive feedback mechanisms.
Legal Compliance: Ensure all HR activities, records, and processes are in strict compliance with applicable employment laws and legal standards.
Full-Cycle Talent Acquisition: Manage the full cycle of recruiting, hiring, and onboarding new employees to build a strong talent pipeline.
Performance Management: Implement and oversee customized performance management systems, ensuring fair evaluations, providing ongoing feedback, and creating development opportunities for employees.
Succession & Pipeline Planning: Utilize talent development processes and tools to build a diverse talent pipeline for both short-term and medium-term organizational needs.
Retention Strategies: Enhance employee retention by implementing effective talent management strategies and fostering a positive, engaging work environment.
Culture Shaping: Help establish and maintain a positive organizational culture and climate where employees are competent, engaged, and committed to business success.
Leadership Coaching: Coach and counsel managers and team leaders to enhance their capability in delivering objectives, managing their people, and implementing change.
Capability Building: Support managers and teams in building relations with key stakeholders and developing the skills necessary for business delivery.
Empowerment & Communication: Foster effective methods of goal setting, communication, and empowerment to build employee ownership of the organization.
Organizational Design: Collaborate with the business to implement effective team and organizational design solutions that support a high-performance culture.
Technology Integration: Coordinate with other departments to ensure the successful integration of new HR technologies and tools into existing workflows.
6.Organizational Transformation & Restructuring:
Cost Optimization Strategy: Partner with Finance and business leaders to model the people-related financial impact of various restructuring scenarios, ensuring strategic alignment and legal compliance.
Restructuring Design & Execution: Lead the design, planning, and meticulous execution of reorganization, redundancy, and layoff programs. This includes defining selection criteria, creating project plans, and ensuring all actions are defensible and non-discriminatory.
Change Management for Transformation: Develop and execute comprehensive change management and communication plans for transformations, mitigating people-related risks and managing stakeholder sentiment.
Leaver Care & Transition Management: Design and implement compassionate "leaver care" programs, including outplacement services, career counseling, extended benefits access.
Survivor Engagement: Develop and execute plans to re-engage and stabilize the remaining workforce ("survivors") post-transformation, addressing morale, clarifying new roles, and rebuilding trust.
Supply Planning & Customer Service Manager
Unilever Levant & Iraq
12.2020 - 05.2023
To maintain supply through markets availability while achieving world class service level.
Developing and leading stock models through supply planning fundamentals and creative solutions to deliver high service level to the markets (Leb, Jor, IRQ &PLS) while having optimum stock on hand level at distributor’s side.
Evaluating demand dynamics on monthly basis for tactics decision making and driving actions.
Create an agile supply planning models to increase responsiveness to the market dynamics to deliver better service to our consumers.
SCR lock and sign off monthly shipment plan for customers with demand planning, with smart gap management between unconstrained and constrained figures, with clear identification for risks and create options and opportunities for gap closure.
Develop IPM model (inventory planning management) with high quality inputs and outputs.
Achieving SL KPI’s (DR, CCFOT, OSA) through understanding of loss trees and placing actions to bridge gaps.
Responsible for primary shipment plan achievement in terms of volume/value contributing to top line.
Responsible for logistics processes across SU’s/markets delivering the best service while monitoring SC controllable costs through saving projects.
Manufacturing Manager-Personal Care Factory
Unilever Mashreq
11.2019 - 12.2020
Operate Factory unit to agreed performance standards.
Deliver SU result in unit.
Monitor customer service targets in unit.
Control safety standards in unit.
Achieve quality standards in unit.
Provide visible leadership for Factories in unit.
Manage employee relations to ensure high engagement levels in unit.
Manage the operations (manufacturing and maintenance) of the factory - including Raw and Pack material management.
Manage and respond on factory service levels, efficiencies, quality compliance, OSHE compliance and cost compliance.
Lead Factory improvement programs.
Implement HR policies and procedures.
Support implementation of innovation within the factory and deliver to agreed ramp up plans.
Manage and improve deployment of resources, people budgets and assets, to comply with cost and financial targets.
Worked as a key stakeholder in factory’s Covid-19 IMT.
Supply Chain Exports Planning Manager
Unilever Mashreq
01.2018 - 11.2019
Secure Export Volumes through Production and Shipping Planning Tasks.
Attend weekly SU / MSO meetings.
Attend weekly WOM meetings.
Support and Facilitate solving operational issues between Sourcing and other teams (whether Local or MSO Teams).
Ensure best Customer Service delivered by Sourcing team by responding timely to all Customers queries, requests, demand updates….etc, and give feedback on the same day.
Follow up on SCR Inputs / Output. Attend SCR Closing Meeting, make sure the output is shared with MSOs OTIF.
Follow up on shipping process to be OTIF, based on WOM output.
Ensure Sourcing team dispatches all stocks at month closing, or raise and follow up on provisions, in case shipping will not be possible.
Ensure all department reports are submitted on time & follow up on KPIs results (Achievement Report, ICDOT & ICCFOT Reports, Customer Service Surveys).
Share Sourcing Deck with SC team.
Receive Customers Feedback and Complaints and work on solving them with the concerned teams (e.g. Finance, Quality, R&D, Planning, SM…etc).
Call for and prepare F2F regular meetings with MSOs, to agree on WOW, forward plans, and to ensure good sourcing relationship in place.
Work with Planning team on special projects, eg. Safety Stock for Customers, Reducing RPM LT…etc.
Explore new sourcing opportunities with Regional teams and MSO teams.
Confirm Capacity with Planning teams.
Share the available portfolio with the Regional / MSO team.
Share TPs, MOQs, Technical Information with above team.
Communicate available trading benefits with above teams (eg. Trade Agreements, Freight Reduction, PTR,…etc).
Communicate Mashreq achievements to Management and LT teams, as part of Marketing campaign to Mashreq SU.
Drive Company Sourcing Vision through the above tasks.
Exports Planner
Unilever Mashreq
02.2017 - 01.2018
Monitor Supply to ensure meeting Customers’ Demand ON TIME IN FULL while ensuring ZERO Business Waste & optimum stock levels.
Acting as the key contact person to address customer queries and resolve day to day issues.
Receiving data from Sourcing customers & validate total demand signal for all products supplied to Non-Mashreq MSOs.
Run weekly internal DSR with Supply Planning.
Have weekly TC with each sourcing country.
Check & Validate STRs/STOs for each respective MSO.
Generate weekly shipments & follow up with Logistics operations.
Report monthly ICCFOT Report and give the comments if needed.
Monitor Daily SMS report to eliminate all sourcing related SMS.
Weekly updating the actual shipments against agreed shipments.
Issue daily/weekly/monthly reports assigned.
Discuss the weekly supply plan with respective MSO country before confirming the shipments in SAP.
Weekly monitoring the shipment Vs forecast plan.
Check weekly demand variation.
Check & confirm stock in-transit every week.
Share Quarterly Transfer Prices with all MSOs.
Maintain highest quality standards, ensure safe working practice and care for environment through total compliance with the guidelines set up in the Company Health & Safety, Environment, Quality and Consumer safety policy of Unilever Mashreq.
Supply chain Customer Service Excellence Coordinator
Unilever Mashreq
09.2014 - 02.2017
Responsible for measurement & Analysis of P & SCCFOT.
Generating CCFOT loss tree.
Holding cross functional (Supply chain, Sales & Marketing) meetings to drive actions and close gaps.
Auditing & training distributors on CCFOT and loss trees.
Localization and quality engineer
Egyptian British company for Automobile Manufacturing
09.2010 - 07.2012
Responsible for supplying local automotive components as well as plant quality auditor.
Project lead: Responsible for an automotive paint project at “Egyptian German Automotive”, and “Egyptian British Company for Automobile Manufacturing.”
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Education
M.Sc. - Industrial and Management Engineering
Arab Academy for Science and Technology and Maritime Transport (AASTMT)
03.2016
B.Sc. - Industrial and Management Engineering
Arab Academy for Science and Technology and Maritime Transport (AASTMT)