Microsoft office
Mina Nemr
Pharmacist
Summary
Driven Health Insurance Advisor with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
4
4
Certifications
4
4
Languages
Work History
Health Insurance Advisor
Allianz Egypt
Cairo
01.2020 - Current
- Developed technical skills through training and shadowing experienced professionals.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Compiled and maintained client records to monitor health insurance policies and premiums paid.
- Educated clients about health insurance coverage options, benefits and costs.
- Provided comprehensive customer service to drive client satisfaction.
- Developed and implemented marketing strategies to drive health insurance sales.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Negotiated with insurers to secure industry-leading health insurance coverage for clients.
- Developed tailored health insurance plans to meet individualized client needs.
- Assisted clients with filing and tracking health insurance claims to facilitate swift settlements.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Evaluated competitors' products and services to gain competitive advantage.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Calculated premiums and established payment methods for sales.
- Monitored customer feedback and identified areas of improvement.
- Analyzed customer needs to provide customized insurance solutions.
- Identified and solicited sales prospects in agency databases.
- Generated leads through cold-calling, networking and other outreach methods.
- Educated clients on insurance policies and procedures.
- Designed presentations and marketing materials to promote insurance products.
- Negotiated contracts and terms of sale with potential customers.
- Met with customers to provide information about available products and policies.
- Complied with all government and corporate policies and regulations.
- Organized data archive of medical insurance coverages, comparisons, prices, utilities and maintained traceability of documents by proper filing and indexing.
- Provided support to team during technical phase of insurance process.
- Achieves monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and satisfaction.
- Tested the new SMEs medical insurance system (submissions, issuances, endorsements, renewals & cancellations) before the official launch of it with modifying & requesting to add some features before going live.
Medical representative
Ecco-Marcyrl
Cairo
09.2018 - 12.2019
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
- Recognized trends within territory and industry to create proactive plans.
- Conducted research to stay up-to-date with industry trends, prices and market competition.
- Conducted routine product demonstrations to verify proper utilization and improve patient outcomes.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Demonstrated products and specific features at customer locations and special events.
- Worked closely with commercial operational departments to schedule targeted promotional campaigns.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Networked at events and by phone to expand business profits and revenues.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Serviced existing accounts on regular basis to maximize revenue.
- Creates, monitors and revises lead generation plans to generate a substantive sales opportunity pipeline
- Achieves monthly, quarterly, and annual sales objectives, while ensuring the optimum customer experience and satisfaction by following established processes and procedures.
Junior pharmacist
Pharmacy of the Greek Community Hospital
Cairo
12.2017 - 08.2018
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Interpreted prescription orders, dispensed medications, and counseled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained appropriate drug records and completed reports as necessary.
- Evaluated drug therapy to drive appropriate medicine use.
- Reviewed and evaluated orders for non-formulary to identify generic alternatives.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
- Worked with automated dispensing systems to securely store medication and track narcotics and other controlled drugs.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Affixed correct labels to direct patients to correctly take medication as recommended by healthcare provider.
- Educated patients on medication, tools and equipment to promote patient-centered care and increase adherence to treatment.
- Assessed patient knowledge of chosen therapy to tailor counseling to meet needs of individual patients.
Intern
Eva Pharma
Cairo
06.2016 - 09.2016
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Explored new technologies and approaches to streamline processes.
- Participated in workshops and presentations related to projects to gain knowledge.
- Facilitated successful completion of projects from concept to launch.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Observed packing operations to verify conformance to specifications.
- Frequently inspected production area to verify proper equipment operation.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Co-worked with other colleagues' projects (projects already released in the market)
- Worked on HPLC with supervision of a specialist
- Doing a full analysis for different drugs & products
- Having sessions about communication skills, personality & team working
- Having demonstrations about some new instruments used in industry
- Having a tour in all departments in the Haram factory.
Intern
Abbott
Cairo
12.2015 - 04.2016
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Created and managed project plans, timelines and budgets.
- Having sessions about selling skills & the product to be sold.
- Visits for doctors & pharmacies in area Imbaba, line Ensure (nutritional drink & meal replacement).
Intern
La Roche-posay
Cairo
09.2015 - 12.2015
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Provided project progress updates and proposed solutions to issues.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Having sessions about selling skills & the product to be sold
- Visits for doctors & pharmacies in area Imbaba & Marg gedida, line Anthelios (sunscreen).
Education
Bachelor Degree - Pharmacy
Egyptian Russian University
Cairo, Egypt 09.2012 - 07.2017
Skills
Problem solvingDocumentationOrganizationTeam workPresentation skills
Auto insurance
Claims reporting systems
Vision and dental insurance
Health insurance
Underwriting and adjustments
Quotes and sales
Business planning
Account management
Attention to Detail
Decision-Making
Time management & deadlines
Negotiation skills
Customer Relationship Management (CRM)
Technical training
Digital marketing
Microsoft office
Stress management
Client needs analysis
Excellent Communication
Software
Adobe creative cloud
Interests
Sports
Reading
Music
Montage
Certification
Instructional design, MaharaTech – ITIMooca
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Health Insurance Advisor
Allianz Egypt
01.2020 - Current
Medical representative
Ecco-Marcyrl
09.2018 - 12.2019
Junior pharmacist
Pharmacy of the Greek Community Hospital
12.2017 - 08.2018
Intern
Eva Pharma
06.2016 - 09.2016
Intern
Abbott
12.2015 - 04.2016
Intern
La Roche-posay
09.2015 - 12.2015
Bachelor Degree - Pharmacy
Egyptian Russian University
09.2012 - 07.2017