Mina Sadek
Giza
Summary
Dynamic IT professional with extensive experience at Afreximbank, specializing in virtual systems implementation and Active Directory administration. Proven track record in enhancing network security and efficiency, while delivering exceptional remote support. Adept at managing complex IT infrastructures and fostering collaboration across teams, ensuring optimal performance and user satisfaction.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Senior IT Specialist
Afreximbank
04.2023 - Current
- Executed virtual systems installation and implementation for optimized operations.
- Administered Active Directory and related computing environments to enhance security.
- Monitored data center environmental conditions and equipment to ensure reliability.
- Managed unified communications systems for seamless internal and external collaboration.
- Assessed IT system performance, ensuring stability and efficiency across networks.
- Installed and configured network devices to support robust connectivity.
- Achieved optimal firewall performance and stability, enhancing network security.
- Implemented CCTV systems to bolster surveillance across multiple locations.
- Provided technical support for banking software and applications to staff and clients.
- Assisted in the implementation of new technologies and upgrades for operational efficiency.
- Collaborated with cross-functional teams to improve user experience and system functionality.
- Developed and implemented strategies to improve customer satisfaction levels.
- Assumed remote control over customers' computers when necessary to resolve problems.
- Managed user accounts, passwords, permissions, group policies. in an Active Directory environment.
- Assisted junior staff members with resolving technical issues they were unable to solve themselves.
IT Specialist
Afreximbank
04.2020 - 04.2023
- Virtual Systems Installation & Implementation.
- Maintain and administrate organization Active Directory and related computing environments and network.
- Maintain data center environmental & monitoring equipment.
- Unified communications Administration.
- Monitoring IT system performance and Stability.
- Install, Configure network devices.
- Achieving network efficiency.
- Achieving Firewall system performance and Stability and efficiency.
Head of Technical Support
Corplease
10.2019 - 04.2020
Head of Technical Support
Delmar Attalla Pharmacies
05.2017 - 10.2019
- Virtual Systems Installation and Implementation.
- Maintain and administer the organization's Active Directory, related computing environments, and network.
- Maintain data center environmental and monitoring equipment.
- Unified Communications Administration.
- Monitoring IT system performance and stability.
- Install and configure network devices.
- Achieving network efficiency.
- Achieving firewall system performance, stability, and efficiency.
- CCTV SYS. Implementation.
- Remote assistance for 28 branches through a secured VPN session.
- ERP System Administration.
IT Technical Support
01.2016 - 05.2017
Education
Higher Institute for information technology
Skills
- Network services Administration (DHCP-DNS-GPO)
- Virtual systems implementation
- Active Directory administration
- Remote support assistance
- ITIL processes
- Virtualization technologies
- Dell & HP Switches (Installation, Implementation, Maintenance)
- Microsoft Hyper‐V & VMware ESXI (Installation, Implementation, Maintenance)
- O365
- Antivirus solution (Symantec & Kaspersky)
- Dell & HP Servers (Installation, Implementation, Maintenance)
- ERP Systems (softech smart – Microsoft Dynamics NAV- SAP) Administration
- Backup Solutions (Acronis & Veaam)
- Firewall Devices Fort iGATE (Administration)
- NAS Storage (Microsoft & FreeNAS) Installation, Implementation, Administration
- CCNA
- Microsoft Windows (7, 8, 81, 10)
- Microsoft Office (2010, 2013, 2016)
- PC skills
- Computer components
- Computer Maintenance and troubleshooting
- Microsoft Forefront TMG 2010 - ISA Server 2004, 2006
- Time Attendance Machines
- Surveillance Cameras (CCTV)
- Workload prioritization
- Management skills
- Intune Company portal
- Convene administration
- IT infrastructure management
- Storage solutions
- Server management
- System administration
Certification
- Master’s degree in management strategy
- ITIL 4 Foundation
- CCNA Router-Switches
- MCSA 2016 (self-study)
- VMware vSphere 6.5
Personal Information
- Date of Birth: 12/25/91
- Nationality: Egyptian
- Marital Status: Single
References
Available on request
Hobbies and Interests
- Listening to music especially slow music
- Travel
- Swim
- Photography
- Using Internet
Languages
Mother tongue, Very Good (spoken & written)
Military Status
Completed
Jobs Expected
- Technical Support Specialist, Afreximbank, 04/01/20, Present
- Head of Technical Support, Corplease, 10/01/19, 04/30/20
- Head of Technical Support, Delmar Attalla Pharmacies, 05/01/17, 10/31/19
- IT Technical Support, 01/01/16, 05/31/17
Languages
English
Upper Intermediate (B2)
B2
Timeline
Senior IT Specialist
Afreximbank
04.2023 - Current
IT Specialist
Afreximbank
04.2020 - 04.2023
Head of Technical Support
Corplease
10.2019 - 04.2020
Head of Technical Support
Delmar Attalla Pharmacies
05.2017 - 10.2019
IT Technical Support
01.2016 - 05.2017
Higher Institute for information technology