Mina Yousef Habib
Moderation Team Manager
Damanhour
Summary
Sales Moderator couple of pages on facebook before and in e-commerce for a small business And in freelance.
Team management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, conflict resolution, and performance improvement. Known for reliability and adaptability in dynamic environments. Valued for excellent communication skills and ability to motivate and lead teams toward common goals.
Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 7 years of extensive leadership experience in [e-commerce]. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
8
8
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Team Leader Manager - Moderator
Deezex Advertising Agency
07.2024 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
Customer Service Representative Team Lead
E3melBusiness
06.2023 - Current
- Fostered a positive work environment that encouraged collaboration and teamwork among employees.
- Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.
Team Leader, Sales Operations
Shiko Store
03.2022 - Current
- Mentored junior team members, fostering a positive work environment that encouraged professional growth.
- Exceeded sales targets by motivating team members and providing ongoing coaching.
Customer Conversation References - Support Chat
Otlab
01.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Customer Service Representative
Toshkar
01.2018 - Current
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Boosted community engagement through timely responses to comments and inquiries.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Skills
Project management
Customer focus
Meeting facilitation
Influencing skills
Employee scheduling
Workforce planning
Stakeholder management
Strong decision maker
Staff development
Athletic training and coaching
Performance coaching
Performance appraisal
Succession planning
Operational excellence
Game strategy
Complex problem solver
Remote team management
Workload management
Motivational skills
Industry expertise
Certification
Microsoft Office Certificate
Education
certificates from the E3melBusiness Academy in Maadi
1- E-marketing for Entrepreneurs.
2- Affiliate Marketing.
Certificates are attached with the CV.
Timeline
Team Leader Manager - Moderator
Deezex Advertising Agency
07.2024 - Current
Customer Service Representative Team Lead
E3melBusiness
06.2023 - Current
Team Leader, Sales Operations
Shiko Store
03.2022 - Current
Customer Conversation References - Support Chat
Otlab
01.2022 - Current
Customer Service Representative
Toshkar
01.2018 - Current