Summary
Overview
Work History
Skills
Certification
Education
Timeline
Generic
Mina Yousef Habib

Mina Yousef Habib

Moderation Team Manager
Damanhour

Summary

Sales Moderator couple of pages on facebook before and in e-commerce for a small business And in freelance.

Team management professional with strong focus on team collaboration and achieving results. Skilled in strategic planning, conflict resolution, and performance improvement. Known for reliability and adaptability in dynamic environments. Valued for excellent communication skills and ability to motivate and lead teams toward common goals.

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 7 years of extensive leadership experience in [e-commerce]. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

8
8
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Team Leader Manager - Moderator

Deezex Advertising Agency
07.2024 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.

Customer Service Representative Team Lead

E3melBusiness
06.2023 - Current
  • Fostered a positive work environment that encouraged collaboration and teamwork among employees.
  • Increased first call resolution rates, reducing the need for follow-up calls and improving customer satisfaction.

Team Leader, Sales Operations

Shiko Store
03.2022 - Current
  • Mentored junior team members, fostering a positive work environment that encouraged professional growth.
  • Exceeded sales targets by motivating team members and providing ongoing coaching.

Customer Conversation References - Support Chat

Otlab
01.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.

Customer Service Representative

Toshkar
01.2018 - Current
  • Collaborated with fellow moderators to create a safe, inclusive online environment for users.
  • Boosted community engagement through timely responses to comments and inquiries.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Skills

Certification

Microsoft Office Certificate

Education

certificates from the E3melBusiness Academy in Maadi
1- E-marketing for Entrepreneurs.
2- Affiliate Marketing.

Certificates are attached with the CV.

Timeline

Team Leader Manager - Moderator

Deezex Advertising Agency
07.2024 - Current

Customer Service Representative Team Lead

E3melBusiness
06.2023 - Current

Team Leader, Sales Operations

Shiko Store
03.2022 - Current

Customer Conversation References - Support Chat

Otlab
01.2022 - Current

Customer Service Representative

Toshkar
01.2018 - Current
Mina Yousef HabibModeration Team Manager