Mina Zaki
Cairo,C
Summary
- Hotel industry experience and skills - A Front Office Manager
- Graduated from the rooms sector.
- HACCP certified
- Hotel Housekeeping inspection and hygiene training
- Five Stars Hospitality certified
- Reservation skills.
- Business email skills.
- Language skills: Arabic as a native language, fluent English, and proficient Russian.
- Different front office systems.
- Computer skills.
- Sales and corporate agreements experience.
- A dynamic, active person in action.
- Content and appearance.
- I am independent, and I follow the policies and procedures of the property through my head manager.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Office Manager
The Red Hotel @ Hacienda Red
North Coast, North Coast
04.2025 - Current
- Led front desk operations, managing reservations, sales, and corporate communications.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Coordinated call center responses and social media campaigns to address client inquiries promptly.
- Wrote and followed up on business emails to travel agencies and corporate clients.
- Conducted weekly meetings to review revenue forecasts and operational performance.
- Inspected rooms and lobby areas to ensure cleanliness and adherence to standards.
- Managed housekeeping department, providing guidance through follow-up notes and training materials.
- Strengthened guest relations by addressing online reviews and enhancing positive feedback strategies.
- Oversaw hotel inspections of facilities, ensuring compliance with service agreements for events.
Rooms Division Manager
Pharaohs Hotel
Dokki
10.2024 - 04.2025
- Inspected guest rooms regularly to ensure they are up to standard before being occupied by guests.
- Resolved conflicts between customers and staff in a professional manner.
- Maintained an updated database of hotel room inventory including pricing information, amenities offered.
- Organized staff training sessions for team members in order to maintain a high level of customer service.
- Created reports on room availability, occupancy rates, revenue targets, expenses. for senior management review.
- Conducted regular meetings with employees in order to discuss their job performances as well as setting goals for improvement where required.
- Coached front office division on customer service standards.
Front Office Manager
Blumar El-Dome Hotel
Ain Sukhna
08.2022 - 10.2024
- Company Overview: WADIDEGLA Company
- WADIDEGLA Company
- Led front desk operations, managing reservations, sales, and corporate communications.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Coordinated call center responses and social media campaigns to address client inquiries promptly.
- Wrote and followed up on business emails to travel agencies and corporate clients.
- Conducted weekly meetings to review revenue forecasts and operational performance.
- Inspected rooms and lobby areas to ensure cleanliness and adherence to standards.
- Managed housekeeping department, providing guidance through follow-up notes and training materials.
- Strengthened guest relations by addressing online reviews and enhancing positive feedback strategies.
- Oversaw hotel inspections of facilities, ensuring compliance with service agreements for events.
Operation Manager
Caesar Island Resort
North Cost
06.2020 - 09.2022
- Developed and implemented operational strategies, policies, and procedures to ensure organizational efficiency.
Operation Manager
Amigo Resort Beach
Ain Sukhna
07.2016 - 02.2020
- Developed and implemented operational strategies, policies, and procedures to ensure organizational efficiency.
- Scheduled maintenance activities for equipment and machinery on a regular basis.
- Collaborated with team leaders on quality audits.
Operation Manager
Bonne Vie hotel
6th October
07.2016 - 02.2020
Desk Supervisor
Ritz Carlton
Sharm Elsheikh
05.2014 - 08.2015
- Performed regular maintenance checks on equipment used by front desk staff.
- Generated reports detailing daily activities at the front desk.
- Resolved escalated customer complaints in a professional manner.
- Managed the daily operations of the front desk, including customer service and administrative tasks.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Receptionist
Ritz Carlton
Sharm Elsheikh
06.2011 - 06.2014
- Checked in guests using established procedures, verified guest identification and credit card information.
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Assisted with luggage storage and transportation when requested by guests.
- Processed group reservations according to standard operating procedures.
- Responded to customer complaints and addressed issues promptly and professionally.
Tour-Leader
On The Go Travel Agency
Dahab
07.2003 - 06.2007
- Collaborated with hotels, restaurants and other service providers to ensure smooth operations during tours.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Commercial Technical Institute -
Commercial Technical Institute
05.2005
Skills
- Organization skills
- Social Media
- Reservation management
- Guest relations
- Operational coordination
- Front desk staff training
- Customer service
- Team leadership
- Performance monitoring
- Time management
- Hospitality services
- Event coordination
- Senior leadership support
- Inquiry response
- Operations management
- Data entry
- Fluent in English and Russian languages
- Strong leadership
- Exceptional customer support
Languages
Native speaker, fluent, very good
Certification
- Business email training by the Ritz-Carlton Sharm El Sheikh
- Hospitality attitude training at the Ritz-Carlton Hotel
- HACCP certification at the Egyptian Tourism Federation
- Hotel housekeeping inspection and hygiene training by OCA Global
- Five Stars Hospitality Industry policy and procedures by Almentor provided by Wadidegla
Languages
Arabic
First Language
English
Proficient (C2)
C2
Russian
Intermediate (B1)
B1
References
References available upon request.
Timeline
Front Office Manager
The Red Hotel @ Hacienda Red
04.2025 - Current
Rooms Division Manager
Pharaohs Hotel
10.2024 - 04.2025
Front Office Manager
Blumar El-Dome Hotel
08.2022 - 10.2024
Operation Manager
Caesar Island Resort
06.2020 - 09.2022
Operation Manager
Amigo Resort Beach
07.2016 - 02.2020
Operation Manager
Bonne Vie hotel
07.2016 - 02.2020
Desk Supervisor
Ritz Carlton
05.2014 - 08.2015
Receptionist
Ritz Carlton
06.2011 - 06.2014
Tour-Leader
On The Go Travel Agency
07.2003 - 06.2007
Commercial Technical Institute -
Commercial Technical Institute