MINA GAMIL FAWZY
3/2 El Laselki St.Maadi ,Cairo
Summary
To join a strong professional bank in a fast‐paced environment and on challenging tasks that meet my competencies, capabilities and skills. My short term goals are to gain practical experience by applying the knowledge I acquired and to enhance and strengthen my leadership, teamwork and innovation skills on real life.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Head of Corporate Business Support Unit – Manager
FABMISR
01.2023 - Current
- Checks and approves corporate transactions and applications as per the granted authorities to ensure that work is error-free and adheres to policies and procedures
- Validates and signs various requests and transactions according to the authority matrix
- Process and procedures management for corporate operations departments
- Monitors all corporate transactions and follows up on the control reports to ensure adherence to policies and procedures
- Follow up and ensure approvals are received for any deviations from set risk management guidelines
- Follow up and ensure approvals are received deviations and discretions from the approved guidelines and investment policies
- Manages subordinates' personnel related issues and provides performance improvement opportunities aligned with work requirements
- Managed time efficiently in order to complete all tasks within deadlines.
Head of Customer Management – Manager
FABMISR
01.2016 - 12.2023
- Maintains the relationships with customers and handles complaints to reach their satisfaction and ensure high level of service excellence presented to branch clients
- Ensure detection and reporting of suspicious money laundering operations and processing of all transaction as per KYC and compliance policies
- Acting as the Compliance Representative, and Money Laundering Reporting Officer for the branch role is entitled to ensure Branch abidance to Regulations, AML/KYC Policy, and Bank policies & Procedures, including but not limited to: Operations and Account Opening monitoring, and reporting any suspicious behaviors to the Compliance Officers; Promote and contribute Compliance awareness through ensuring awareness of the branch staff of concerned Regulations, policies and procedures
- Ensures accurate and speed flow of all transactions performed by customer service and approves related and required documents within the set limit
- Fellow up & review payroll/Checkbooks/electronic cards/Pins and other related custodies
- Reviews all documents and ensures completeness of new accounts files to be ready for approval; daily/weekly/monthly discrepancies and rectifying them (responsible for right first time culture)
- Reviews and approve authenticity and completion of necessary documentation needed at all business types associated to the RM service and sales area and seniors RMS
- Ensures processing and logging/reconciliation of customers' service requests and daily reports of Service RMS
- Ensures managing the cash inventory in the branch within the approved limits
- Executes regular inventory check of non-cash custodies and ensures presenting required reports.
Senior Service Relationship Manager – Deputy Manager
Bank Audi
01.2011 - 12.2015
- Caters all customer walk-ins requests and provide required services
- Handles customer complaints and propose solutions to ensure customer satisfaction and Assist customers in executing his transactions/services with a high service level in Coordination with SME RO and GTS team
- Ensures compliance to K.Y.C principles and money laundry regulations requested by CBE and report suspicious money laundering operations
- Prepare all documents and ensure completeness of new account files to be ready for approval
- Based on SME Relation officer request, he will operate a welcome call to the SME Key client and provide him with all necessary details related to the branch services
- Manages all trade finance related documentation in the absence of a TFO in the branch
- Holds and maintain any custody assigned for him according to the designation sheet as a main holder or substitute
- Responses to customer needs
- Introduce, explain, and sell, cross selling of bank services and products clarifying all features to ensure customer understanding and satisfaction
- Ensures regular coordination between the branch and head office divisions to ensure providing superior services that meet customer needs and pay best efforts to achieve customer loyalty.
Head Teller – Senior Supervisor
Bank Audi
01.2009 - 12.2010
- Handle all Counter Operations; payment, Deposits, Foreign Exchange, Transfers, Withdrawals, and checks in compliance with existing regulations and internal policies
- Handle bank notes workflows and verify authenticity of received bank notes
- Manage cash inventory and prepare daily cash register
- Monitor vault limit for related insurance
- Handle ATM replenishments
- Detect and report suspicious money laundering operations and ensure processing all transactions considering KYC & Compliance policies
- Develop Customers relationship and promote products and services of the bank
- Perform other related duties as requested by the branch manager and counter controller
- Present end of day and reports and ensure conformity to bank rules.
Teller
Bank Audi
09.2007 - 12.2010
- Pay & receive in different currencies to meet client’s needs
- Perform cash transactions such as bank drafts, payment orders &checks
- Responsibility of securing the cash area.
Account Analyst
American Express travel services Heliopolis
Cairo
10.2006 - 08.2007
- Prepares and assist in clearance of all manual exhibits
- Invoicing AMEX Middle East re Egypt operating expenses
- Prepares necessary accounting entries
- Processes all accounting entries through Great Plains program
- Follow‐up the clearances of ledger miss postings
- Prepares cash payment for the company.
Direct Sales Executive
Citibank Dokki
Cairo
02.2006 - 09.2006
- Presenting financial products to clients using procedures and techniques explained in the break in training program
- Ensure delivering of correctly filled application together with all necessary documents in a timely manner
- Inform all applicants about the benefits & features of Citibank products
- Continuously generating prospect customer list to be fed into the system
- Work hard on achieving business targets by direct manager.
Education
B.A - Commerce major accounting
Cairo University
Certificate of Secondary Education - undefined
Amal Language School
Summer training course at Misr America International Bank - undefined
Money laundering course at EBI‐Egyptian banking institution. Money forgery course at EBI‐Egyptian Banking institution. Operation Risk course - undefined
Skills
Windows and Microsoft Office (Excel, Power point, Word)
Quality assurance
Staff Management
Customer service understanding
Document management
Contract Management
Training and mentoring
Timeline
Head of Corporate Business Support Unit – Manager
FABMISR
01.2023 - Current
Head of Customer Management – Manager
FABMISR
01.2016 - 12.2023
Senior Service Relationship Manager – Deputy Manager
Bank Audi
01.2011 - 12.2015
Head Teller – Senior Supervisor
Bank Audi
01.2009 - 12.2010
Teller
Bank Audi
09.2007 - 12.2010
Account Analyst
American Express travel services Heliopolis
10.2006 - 08.2007
Direct Sales Executive
Citibank Dokki
02.2006 - 09.2006
B.A - Commerce major accounting
Cairo University
Certificate of Secondary Education - undefined
Amal Language School