MINA GAMIL FAWZY
3/2 El Laselki St.Maadi ,Cairo
Summary
To join a strong professional bank in a fast‐paced environment and on challenging tasks that meet my competencies, capabilities and skills. My short term goals are to gain practical experience by applying the knowledge I acquired and to enhance and strengthen my leadership, teamwork and innovation skills on real life.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Head of Corporate Business Support Unit – Manager
FABMISR
01.2023 - Current
- Checks and approves corporate transactions and applications as per the granted authorities to ensure that work is error-free and adheres to policies and procedures
- Validates and signs various requests and transactions according to the authority matrix
- Process and procedures management for corporate operations departments
- Monitors all corporate transactions and follows up on the control reports to ensure adherence to policies and procedures
- Follow up and ensure approvals are received for any deviations from set risk management guidelines
- Follow up and ensure approvals are received deviations and discretions from the approved guidelines and investment policies
- Manages subordinates' personnel related issues and provides performance improvement opportunities aligned with work requirements
- Managed time efficiently in order to complete all tasks within deadlines.
Head of Customer Management – Manager
FABMISR
01.2016 - 12.2023
- Maintains the relationships with customers and handles complaints to reach their satisfaction and ensure high level of service excellence presented to branch clients
- Ensure detection and reporting of suspicious money laundering operations and processing of all transaction as per KYC and compliance policies
- Acting as the Compliance Representative, and Money Laundering Reporting Officer for the branch role is entitled to ensure Branch abidance to Regulations, AML/KYC Policy, and Bank policies & Procedures, including but not limited to: Operations and Account Opening monitoring, and reporting any suspicious behaviors to the Compliance Officers; Promote and contribute Compliance awareness through ensuring awareness of the branch staff of concerned Regulations, policies and procedures
- Ensures accurate and speed flow of all transactions performed by customer service and approves related and required documents within the set limit
- Fellow up & review payroll/Checkbooks/electronic cards/Pins and other related custodies
- Reviews all documents and ensures completeness of new accounts files to be ready for approval; daily/weekly/monthly discrepancies and rectifying them (responsible for right first time culture)
- Reviews and approve authenticity and completion of necessary documentation needed at all business types associated to the RM service and sales area and seniors RMS
- Ensures processing and logging/reconciliation of customers' service requests and daily reports of Service RMS
- Ensures managing the cash inventory in the branch within the approved limits
- Executes regular inventory check of non-cash custodies and ensures presenting required reports.
Senior Service Relationship Manager – Deputy Manager
Bank Audi
01.2011 - 12.2015
- Caters all customer walk-ins requests and provide required services
- Handles customer complaints and propose solutions to ensure customer satisfaction and Assist customers in executing his transactions/services with a high service level in Coordination with SME RO and GTS team
- Ensures compliance to K.Y.C principles and money laundry regulations requested by CBE and report suspicious money laundering operations
- Prepare all documents and ensure completeness of new account files to be ready for approval
- Based on SME Relation officer request, he will operate a welcome call to the SME Key client and provide him with all necessary details related to the branch services
- Manages all trade finance related documentation in the absence of a TFO in the branch
- Holds and maintain any custody assigned for him according to the designation sheet as a main holder or substitute
- Responses to customer needs
- Introduce, explain, and sell, cross selling of bank services and products clarifying all features to ensure customer understanding and satisfaction
- Ensures regular coordination between the branch and head office divisions to ensure providing superior services that meet customer needs and pay best efforts to achieve customer loyalty.
Head Teller – Senior Supervisor
Bank Audi
01.2009 - 12.2010
- Handle all Counter Operations; payment, Deposits, Foreign Exchange, Transfers, Withdrawals, and checks in compliance with existing regulations and internal policies
- Handle bank notes workflows and verify authenticity of received bank notes
- Manage cash inventory and prepare daily cash register
- Monitor vault limit for related insurance
- Handle ATM replenishments
- Detect and report suspicious money laundering operations and ensure processing all transactions considering KYC & Compliance policies
- Develop Customers relationship and promote products and services of the bank
- Perform other related duties as requested by the branch manager and counter controller
- Present end of day and reports and ensure conformity to bank rules.
Teller
Bank Audi
09.2007 - 12.2010
- Pay & receive in different currencies to meet client’s needs
- Perform cash transactions such as bank drafts, payment orders &checks
- Responsibility of securing the cash area.
Account Analyst
American Express travel services Heliopolis
Cairo
10.2006 - 08.2007
- Prepares and assist in clearance of all manual exhibits
- Invoicing AMEX Middle East re Egypt operating expenses
- Prepares necessary accounting entries
- Processes all accounting entries through Great Plains program
- Follow‐up the clearances of ledger miss postings
- Prepares cash payment for the company.
Direct Sales Executive
Citibank Dokki
Cairo
02.2006 - 09.2006
- Presenting financial products to clients using procedures and techniques explained in the break in training program
- Ensure delivering of correctly filled application together with all necessary documents in a timely manner
- Inform all applicants about the benefits & features of Citibank products
- Continuously generating prospect customer list to be fed into the system
- Work hard on achieving business targets by direct manager.
Education
B.A - Commerce major accounting
Cairo University
Certificate of Secondary Education - undefined
Amal Language School
Summer training course at Misr America International Bank - undefined
Money laundering course at EBI‐Egyptian banking institution. Money forgery course at EBI‐Egyptian Banking institution. Operation Risk course - undefined
Skills
Windows and Microsoft Office (Excel, Power point, Word)undefined
Timeline
Head of Corporate Business Support Unit – Manager
FABMISR
01.2023 - Current
Head of Customer Management – Manager
FABMISR
01.2016 - 12.2023
Senior Service Relationship Manager – Deputy Manager
Bank Audi
01.2011 - 12.2015
Head Teller – Senior Supervisor
Bank Audi
01.2009 - 12.2010
Teller
Bank Audi
09.2007 - 12.2010
Account Analyst
American Express travel services Heliopolis
10.2006 - 08.2007
Direct Sales Executive
Citibank Dokki
02.2006 - 09.2006
B.A - Commerce major accounting
Cairo University
Certificate of Secondary Education - undefined
Amal Language School
Summer training course at Misr America International Bank - undefined
Money laundering course at EBI‐Egyptian banking institution. Money forgery course at EBI‐Egyptian Banking institution. Operation Risk course - undefined
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