Mina Michall
Global Luxury & Lifestyle Hotelier
Summary
A seasoned hospitality professional with over 28 years of exemplary expertise in Food and Beverage operations, adeptly managing the comprehensive operations of entire luxury hotels, including successful oversight of room division operations. Demonstrated proficiency in budget planning, overseeing the successful openings of two luxury hotels in Cairo and one in Kuwait, meticulous forecasting, strategic sales and marketing initiatives, and comprehensive training and development programs. Renowned for orchestrating culinary events of distinction. Possesses a rich background in fine dining restaurants, cafes, pubs, nightclubs, and catering services, with a remarkable ability to excel under high-stress conditions while maintaining an unwavering commitment to professionalism and refinement.
Overview
27
27
years of professional experience
Work History
Director Food and Beverage
MÖVENPICK Cairo Media City Hotel
11.2023 - Current
- Spearheaded leadership development programs, nurturing future managerial talent and fostering a culture of excellence within the team.
- Implemented innovative operational strategies that resulted in significant cost savings and efficiency improvements, showcasing readiness for higher leadership roles.
- Played a pivotal role in driving revenue growth and exceeding financial targets through strategic planning and execution .
- Devised a new business model and formulated F&B positioning strategies for the area.
- Enhancing guest experiences and aligning with company values.
- Enhanced buffet presentations with visual upgrades, resulting in heightened guest satisfaction and increased social media engagement.
- Developed and executed innovative wedding and banquet kits, elevating event offerings and driving revenue growth.
- Expanded outside catering services to identify and capitalize on new revenue opportunities.
- Managed procurement, supply allocation, and inventory to minimize waste and maximize profit margins.
- Identified and repurposed underutilized equipment to optimize resources and reduce costs.
- Crafted exceptional menus tailored to the refined tastes of the luxury hotel clientele, epitomizing culinary excellence and elevating the guest experience to unprecedented levels of sophistication.
- Established targets, KPIs, schedules, policies, and procedures to drive operational efficiency and consistency.
- Developed new Accor F&B amenities and incentives to enhance guest experiences and loyalty.
- Implemented innovative programs to increase employee loyalty and reduce turnover, fostering a positive work environment.
- Collaborated on sales and marketing strategies to support revenue goals and drive business growth.
Operations Manager / Owner Representative
International Company For Touristic Projects
11.2022 - 11.2023
- Building new chart and responsibilities .
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- opening new Asian seafood concept (Catchy) .
- Conducting Hygiene training – team awareness .
- contracting Hygiene company – RSI Co.
- contracting new pest control company .
- providing and selecting OS&E for the boat and new Pub 28 concept.
- Reintroducing Maxim Restaurants to the market .
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Devised processes to boost long-term business success and increase profit levels.
- Contracting market agency to run the social media .
EAM - Food and Beverage (Pre-Opening)
Hyatt Regency Cairo West
09.2020 - 10.2022
- Spearheaded all aspects of F&B pre-opening and 170-staffing, devising comprehensive opening strategies.
- Directed food styling, curated exquisite menus , and full F&B pickup chart design to ensure seamless service delivery.
- Orchestrated staff recruitment initiatives and oversaw budget reviews, purchasing decisions, and OS&E selection.
- Conceptualized and executed outdoor wedding concepts, including food display creation and setup.
- Served as a key consultant for Head Office projects, contributing valuable insights and expertise.
- Led the conceptualization of five distinct F&B outlets, each tailored to meet diverse guest preferences.
- Ensured the delivery of hospitality support and services aligned with HYATT REGENCY standards and goals.
- Launched innovative F&B concepts, driving excitement and engagement among guests.
- Pioneered new F&B initiatives for three upcoming projects, enhancing the hotel's competitive edge.
- Managed key property issues, including F&B projects, capital projects, and refurbishments, with a focus on maximizing profitability and guest satisfaction.
- Implemented impactful strategies to surpass revenue and guest satisfaction targets, leveraging a deep understanding of P&L statements.
Director Of Food & Beverage
Le Meridien Pyramids Hotel & Spa
07.2018 - 08.2020
- Launched the highly successful UMAMI Restaurant, introducing a dynamic sushi concept that quickly became a guest favorite.
- Strengthened lasting client relationships through personalized engagement and dynamic issue resolution.
- Revamped the entire F&B offerings, introducing innovative and unique dining experiences that elevated the hotel's culinary reputation.
- Achieved notable improvements in guest satisfaction scores through personalized service and attention to detail.
- Implemented strategic initiatives that led to a significant increase in F&B revenue, surpassing targets and driving profitability.
- Mentored team members ensuring that every team member felt valued and included in developing innovative service strategies, fostering a culture of continuous improvement and excellence
- Established strategic partnerships and sponsorship opportunities to drive innovation and enhance guest engagement within the market.
- Provided expert sales guidance to the sales team, facilitating the achievement of revenue goals and market penetration.
- Successfully met and exceeded budgetary expectations, demonstrating financial acumen and operational efficiency.
Food and Beverage Manager - Reporting to GM
Sheraton Cairo Hotel , Towers & Casino
08.2008 - 06.2018
- Spearheaded the reopening of Sheraton Cairo Hotel, overseeing the launch of 8 distinctive venues.
- Executed a comprehensive recruitment drive to assemble a top-tier F&B department, ensuring excellence in staffing.
- Meticulously selected and placed all Hotel OS&E items, optimizing operational efficiency and guest satisfaction.
- Pioneered the creation of Rawi night spot venue, recognized as a Marriott International case study for innovation and success.
- Implemented groundbreaking Mini Bar standards resulting in a remarkable 70% increase in revenue.
- Orchestrated cost-effective operations for the F&B department, optimizing resources and maximizing profitability.
- Strategically managed menu planning, sales strategies, and labor control to achieve maximum food and beverage profit.
- Coordinated staffing adjustments and operational changes based on detailed monthly forecast analysis, ensuring seamless service delivery and guest satisfaction.
Assistant F&B Manager, In Charge of F&B Operations
Nile Hilton Hotel , CAIRO EGYPT
07.2005 - 07.2008
Pre-opening Restaurant Manager
Hilton Kuwait Hotel And Resort
01.2002 - 06.2005
From Server to Ass. Restaurant Manager
Hilton Taba Resort
01.1997 - 12.2001
Education
Bachelor of Applied Science in Information Technology, Egypt - Technology Education, Egypt
Technical Institute
Cairo, Egypt 04.2001 -
Skills
Residence
CAIRO, EGYPT
Accomplishments Certifications
- The Careers General Manager Track By Marriott (OneYear) Feb 2020
- F&B Marketing (Lausanne) Hilton
- Food and Beverage Academy Starwood Hotels and Resorts (Regional )
- Financial And Commercial Awareness (Regional ) Hilton
- Manager Awareness Program Starwood Hotels And Resorts (Regional ) Hilton
- Operational Finance Starwood Hotels And Resorts (Regional )
- 3D Leadership & TAP Series Marriott
- The Professional Management Training In Service Excellence By The Egyptian Tourism Federation & International Development (IDI)
- KSA & Jordan Taskforce For Two Months Each
- UAE Cross Training For Two Months - Visiting 18 Hotels
- Food Safety - Certification Training
- Hilton University (On-Line) 22 courses
Personal Information
- Date of Birth: 27/07/1971
- Gender: Male
- Nationality: Egyptian
- Marital Status: Married
Timeline
Director Food and Beverage
MÖVENPICK Cairo Media City Hotel
11.2023 - Current
Operations Manager / Owner Representative
International Company For Touristic Projects
11.2022 - 11.2023
EAM - Food and Beverage (Pre-Opening)
Hyatt Regency Cairo West
09.2020 - 10.2022
Director Of Food & Beverage
Le Meridien Pyramids Hotel & Spa
07.2018 - 08.2020
Food and Beverage Manager - Reporting to GM
Sheraton Cairo Hotel , Towers & Casino
08.2008 - 06.2018
Assistant F&B Manager, In Charge of F&B Operations
Nile Hilton Hotel , CAIRO EGYPT
07.2005 - 07.2008
Pre-opening Restaurant Manager
Hilton Kuwait Hotel And Resort
01.2002 - 06.2005
Bachelor of Applied Science in Information Technology, Egypt - Technology Education, Egypt
Technical Institute
04.2001 -
From Server to Ass. Restaurant Manager
Hilton Taba Resort
01.1997 - 12.2001
Similar Profiles
Christopher A. WilliamsChristopher A. Williams
Executive Club Manager at Accor. Mövenpick Ambassador HotelExecutive Club Manager at Accor. Mövenpick Ambassador Hotel
Jean-Baptiste PortierJean-Baptiste Portier
Waiter/Roomservice at Mövenpick HotelWaiter/Roomservice at Mövenpick Hotel
Firas MahmoodFiras Mahmood
Planner - Fire Fighting System at Mövenpick HotelPlanner - Fire Fighting System at Mövenpick Hotel
Awadesh Kumar JhaAwadesh Kumar Jha
Director Food and Beverage at Novotel Hyderabad AirportDirector Food and Beverage at Novotel Hyderabad Airport
Stephen LezamaStephen Lezama
Director Food and Beverage at Hilton Hotels WorldwideDirector Food and Beverage at Hilton Hotels Worldwide