Mira Nashaat Khalil Attallah
Alexandria, Egypt
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in a fast-paced working environment Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sutherland Global Services
04.2023 - Current
- I am working as a front office agent for a transportation company called Lyft, which is based in the USA.
- My role is to handle the incoming and outbound calls, chats, and emails in English.
Customer Care Representative
Sutherland Global Services
06.2021 - 04.2023
- I worked as a front office agent for a telecommunications company called Du, which is based in the UAE.
- My role was to handle the incoming calls and emails in both languages, which are English and Arabic.
Sales
Pharmacy
07.2018 - 01.2020
- I worked as a sales agent. I used to sell medicines, medical supplies, and cosmetics to clients; I also worked on inventory and accounts.
Education
Faculty of Languages and Translation (English department) -
Pharos University
Alexandria, Egypt 06.2021
Skills
- Time management
- Very organized
- Project Management Abilities
- Typing 35 WPM
- Great Communication Skills
- Fast learner
- Can work under pressure
- Creative Problem Solving
- Have the ability of multitasking
- Retail Sales Customer Service
- Call Management
Languages
Arabic (Mother tongue)
English (Fluent)
Spanish (Good)
Timeline
Customer Service Representative
Sutherland Global Services
04.2023 - Current
Customer Care Representative
Sutherland Global Services
06.2021 - 04.2023
Sales
Pharmacy
07.2018 - 01.2020
Faculty of Languages and Translation (English department) -
Pharos University
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