Mirette Moussa
Admin Assistant GM
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Teleperformance (Majored) Call Center (Booking.com Account)
2022.02 - 2024.04
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Responded to customer calls and emails to answer questions about products and services.
Vice President
Distraco for Industries
6 2003 - 1 2005
- Identified opportunities to improve business process flows and productivity.
- Established a culture of continuous improvement, fostering innovation and driving sustainable growth across the organization.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
Administrative Assistant
Rixos Alamein hotel
2018.09 - 2020.10
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
Administrative Assistant
Sharm Plaza hotel
2017.10 - 9 2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
Administrative Assistant
Tirana Aqua park resort
2014.03 - 2015.10
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
Customer Service & Guest relation
Harty tours (LCC)
2012.05 - 2012.11
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Reduced transaction errors by maintaining meticulous attention to detail in all aspects of work.
- Maintained high levels of accuracy in handling cash, ensuring proper documentation and adherence to bank policies.
Administrative Assistant
Nascotours
2011.10 - 2012.03
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Representative
Sutherland Global Services
7 2010 - 2 2011
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Responded to customer calls and emails to answer questions about products and services.
Administrative Assistant
Together Travel
2007.01 - 2008.09
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
Administrative Assistant
Siag Travel
2005.06 - 2006.12
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Scheduled office meetings and client appointments for staff teams.
Education
Graduated from faculty of arts- French literature department -
Alexandria University
Skills
Leadership management skills
Microsoft Word
Excel
PowerPoint
Professional Microsoft Windows Versions
Quick learner
Ability to manage, influence & obtain the co-operation of other staff
Ability to work well under pressure & tight deadlines
Ability to handle multiple tasks in a pressured environment
Positive & enthusiastic about the job
Respect the rights of others
Open to new ideas
Self-motivated
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Personal Information
- Date of Birth: 01/19/1979
- Nationality: Egyptian
- Marital Status: Single
- Religion: Christian
References
References will be furnished upon request.
Languages
Arabic
Native language
French
Proficient
C2
English
Advanced
C1
Italian
Elementary
A2
Timeline
Customer Service Representative
Teleperformance (Majored) Call Center (Booking.com Account)
2022.02 - 2024.04
Administrative Assistant
Rixos Alamein hotel
2018.09 - 2020.10
Administrative Assistant
Sharm Plaza hotel
2017.10 - 9 2018
Administrative Assistant
Tirana Aqua park resort
2014.03 - 2015.10
Customer Service & Guest relation
Harty tours (LCC)
2012.05 - 2012.11
Administrative Assistant
Nascotours
2011.10 - 2012.03
Administrative Assistant
Together Travel
2007.01 - 2008.09
Administrative Assistant
Siag Travel
2005.06 - 2006.12
Vice President
Distraco for Industries
6 2003 - 1 2005
Customer Service Representative
Sutherland Global Services
7 2010 - 2 2011
Graduated from faculty of arts- French literature department -
Alexandria University