Mirette Salib
Cairo,C
Summary
Dynamic management professional with a proven track record in leading and establishing operations, projects, and processes within multinational corporations and startup environments. Strong leadership and communication skills foster the development of robust internal and external relationships, facilitating effective collaboration with teams and customers to achieve organizational objectives and meet customer needs. Analytical thinker with a passion for problem-solving, bringing a visionary mindset that aligns with the goals of forward-thinking organizations. Committed to empowering teams and driving success through strategic partnerships and innovative solutions.
Overview
19
19
years of professional experience
5
5
Certifications
3
3
Languages
Work History
Professional Trainer/ Instructor
Amcham
10.2024 - Current
Independent Startup Consultant
05.2023 - Current
Growth Product Manager
Altibbi
02.2021 - 09.2021
- Responsible for Egypt operations and Projects related to the Clinic SAAS product for Health Care Professionals.
- Lead strategic deals implementation with Pharma companies and Health Care Professionals.
- Lead Account Management, Data management and Sales force team.
- Improve operational management processes and best practices.
- Ensure all operations are carried on in an appropriate, cost-effective way.
- Collaborate cross functional with Product Development, Business Development and Marketing teams to deliver on product (Clinic) needs and its continuous improvement.
- Build a community of engaged users.
- Provide support to digitize Drs. Clinics through Data Management and Migration team.
- Recruit, train and supervise staff.
- Cairo, Egypt
- Achievements: Improved user engagement by 20%
- Product Rebranding (Clinic)
- Built a Sales force team of over 20
Corporate Services Manager
eHTEMAM NGO - KDEC
05.2019 - 11.2019
- Cross-functional management of Human Resources, Office & Administration Management, Finance & ICT services and solutions.
- Leading and managing all human resources matters i.e. personnel, payroll, compensation and benefits, recruitment and training.
- Ensure compliance of policies and procedures.
- Own and track budget and expenses providing solutions and guidelines.
- Manage all third-party services provided.
- Led and managed cross functional reporting, workflow and organizational events.
- NGO- KDEC
- Achievements: Implementing and documenting policies and processes for recruitment, training, appraisal.
- Building employee database, budget tracking tools, inventory tracking tools.
- Growing the organization from 20+ employees to 40 employees.
Social Customer Support Center Manager
eHTEMAM NGO - KDEC
08.2018 - 05.2019
- Led the establishment of the social customer support operations and office setup.
- Manage a team of 20+ employees.
- Manage start up including personnel and day-to-day operations.
- Recruit, train and manage the center’s counsellors.
- Develop objectives for the center’s day-to-day activities.
- Conduct effective resource planning to maximize the productivity of resources (people, technology etc.).
- Collect and analyze -center’s statistics (contact rates, SLA, customer service metrics etc.).
- Evaluate performance with key metrics (accuracy, response time, etc.).
- Monitor and improve audience engagement, handling, and other procedures.
- Answering questions from staff and providing guidance and feedback.
- Lead, motivate, coach, mentor, and support the team as needed.
- Start-up
- Achievements: Launching and establishing online social customer support center.
- Lead the office launch and implementation of operations and processes.
- Hiring the full team for the startup.
- Qualifying systems.
- Establishing used systems and tools for the support center.
Distributor Logistics Analyst and Simplification Leader - Levant Markets
Procter & Gamble
06.2015 - 06.2016
- Managing Levant Distributors operations monitoring Supply Chain gates.
- Acting as the point of contact to facilitate internally all Supply Chain operations related to the distributors, from order placement to delivery cooperating with all planning, logistics, sourcing sites, sales and finance teams.
- Mentoring and managing Customer Service Operations team.
- Ensuring on-time order delivery via follow up on all supply chain gates as well as weekly reporting on order status to distributors (ETS/ETA).
- Responsible for improving & measuring service provided to distributors in alignment with management & distributors.
- Managing and reporting freight forwarders invoices and tracking demurrages and detention at point of delivery with a target of saving 10% vs previous FY.
- Follow up on processing distributors credit notes and extensions for any service level variation.
- Responsible for tracking distributors inventory levels to ensure proper coverage of forecasted sales & reduction of non-performing inventory.
- Responsible for checking and reporting NPI (non-performing inventory) at distributors, developing depletion action plan with sales and marketing teams.
- Achievements: Awarded best simplification project for Q1 FY1516 for freight forwarding invoice system simplification, which cut invoice-approving time from 7.5 days/month to 1.5 days/month.
- Awarded for new NPI action planning process and new report tool.
- Service as measured by customer 85% (Target > 80 %).
Account Receivable Key User
Procter & Gamble
08.2013 - 06.2015
- Managing account receivables for Egypt, leading the collection and Account Management for Egypt distributors.
- Managing customers’ account effectively ensuring timely payment of invoices.
- Managing collection coordinator/collection company and working on closing issues timely.
- Monitoring & reporting Pay Score and days of sales outstanding (DSO) for customers.
- Ensure all internal controls measures are met.
- Led CSA (internal/external audit) each year achieving high score.
- Achievements: Awarded best in class control compliance award for achieving 8/10 score in annual control self-assessment (CSA) for accounts receivable and order management.
- Decrease Near East Days of Sales Outstanding (DSO) by 1-day vs previous year.
- Maintained a ZERO Pay-Score as per target throughout my assignment.
- Qualified as SAP Key User for Account Receivables.
- Led the readiness of SAP for VAT application on CSO and AR areas for the NE.
Customization Operation Planning Leader
Procter & Gamble
01.2013 - 06.2013
- Planning all operations for Egypt 3PL sites- Contract Manufacturing- for the execution of customization of products.
- Responsible for developing operation plans for customization sites to cover monthly operations.
- Connecting daily with operation site leader and planning team.
- Closing operation issues timely with the site’s leader and planning team.
- Achievements: Developed a daily reporting tool showing operations daily progress to management and all involved teams.
- Improved opening stocks process for initiatives.
- SAP readiness to have operation planning on SAP.
Near East Customization Technical Packaging Leader
Procter & Gamble
05.2009 - 11.2012
- Own the customization initiatives execution across the Egypt and Levant Markets at Contract Manufacturing operation sites.
- Managed the customization packaging for all initiatives launched in Near East.
- Worked closely with initiative and supply planning team to develop master plans for initiative launch and operations start-up.
- Worked closely with operation sites to ensure quality standards (19 Key Quality Elements) are met.
- Responsible for the design of the secondary packaging leading the trials and feasibility tests of new launch promotions.
- Managed the master data readiness and execution for new initiatives.
- Owned the documentation of customization operations at operating sites (PI – SPS).
- Achievements: Improved initiative plan adherence from 90%.
- Introducing the right first time (RTFT) measure and achieving 90% RTFT.
- Delivering Supply Driven Net Outside Sales (NOS) of $5MM.
- Developing Standard Operating Procedure for Tech Pack operation.
Order Management Representative
Procter & Gamble
04.2008 - 05.2009
Junior Process Design Engineer
CAIROMATIC
12.2006 - 03.2008
Education
Bachelor of Science - Mechanical Engineering
Helwan University
07-2006
Human Resources Management Diploma -
HRC - RITI
01.2017
Digital Marketing Management - undefined
AUC (SCE)
01.2017
Social Media Management - undefined
AUC (SCE)
01.2017
Sales and Marketing - undefined
AUC (SCE)
01.2017
Skills
Project Management
Operation Management
Supply Chain Management
Process Improvement
Operation Planning
Community Management
Customer Centric
Stakeholders Relationship
People Management
Start-up Management
SAP Key User
Certification
SAP Key User – Account Receivables, P&G, 2013-01-01
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Professional Trainer/ Instructor
Amcham
10.2024 - Current
Independent Startup Consultant
05.2023 - Current
Growth Product Manager
Altibbi
02.2021 - 09.2021
Corporate Services Manager
eHTEMAM NGO - KDEC
05.2019 - 11.2019
Social Customer Support Center Manager
eHTEMAM NGO - KDEC
08.2018 - 05.2019
Distributor Logistics Analyst and Simplification Leader - Levant Markets
Procter & Gamble
06.2015 - 06.2016
Account Receivable Key User
Procter & Gamble
08.2013 - 06.2015
Customization Operation Planning Leader
Procter & Gamble
01.2013 - 06.2013
Near East Customization Technical Packaging Leader
Procter & Gamble
05.2009 - 11.2012
Order Management Representative
Procter & Gamble
04.2008 - 05.2009
Junior Process Design Engineer
CAIROMATIC
12.2006 - 03.2008
Digital Marketing Management - undefined
AUC (SCE)
Social Media Management - undefined
AUC (SCE)
Sales and Marketing - undefined
AUC (SCE)
Bachelor of Science - Mechanical Engineering
Helwan University
Human Resources Management Diploma -
HRC - RITI