Mirhan Ismail Abdelhalim
Cairo
Summary
Personable banking professional well-versed in consumer protections, fraud markers and bank security requirements. Dedicated to maximizing revenue and customer satisfaction by smoothly handling daily transactions. Resolves issues using detailed research and financial acumen.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bank Customer Service Specialist
Banque Misr
01.2022 - Current
- Proactively recommend and refer bank products based on client needs
- Open customer accounts in accordance with all account opening and account ownership verification procedures and compliance requirements
- Actively contribute to the team, through self-development and exchanging of ideas
- Process bank transactions accurately and efficiently
- Balance daily work within standards and minimize risk by identifying any potential fraudulent transaction.
Bank Teller Intern
Banque Misr
06.2019 - Current
- Assisted customers with processing transactions and resolving complaints
- Maintained and balanced cash drawers, reconciling discrepancies
- Maintained strict compliance with banking standards, regulations and laws.
Quality Assurance
Careem
12.2016 - 05.2018
- Develop quality assurance standards and company processes
- Adhere to industry quality and safety standards
- Ensure products meet customer expectations and demand
- Monitoring, inspecting and proposing measures to correct the agent's calls in order to meet established quality standards
- Using ZENDESK for monitoring and solving tickets.
Customer Experience Agent
Careem
03.2016 - 11.2016
- Handled phone, email and online chat requests for customer assistance
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Set up customer accounts in system and updated details to reflect current information.
Call Center Agent
RAYA
08.2015 - 12.2015
- Handled caller needs for sales, service and account problems
- Took ownership over customer concerns, following issues through to resolution
- Complied with data security and confidentiality policies to safeguard customer information.
Sales Representative
Alborsa Newspaper
07.2014 - 10.2014
- Remained up to date on current offerings and company processes
- Determined customers' needs based on sales calls and face-to-face meetings.
Education
Bachelor in Commerce - Accounting English Section -
Banha University
Cairo, Egypt08.2015
Skills
- Active listening skills
- Time management skills
- Problem-solving skills
- Fraud monitoring
- Data analysis
- Ability to multitask
Languages
English
French
Maritalstatus
single
Residence
2 elqaher st nasirelthawra el haram, Giza, Cairo
Personal Information
Date of Birth: 01/04/1993
Certification
Ask Questions to Make Data-Driven Decisions
Foundations: Data, Data, Everywhere
Prepare Data for Exploration
Process Data from Dirty to Clean
Introduction to Microsoft Excel
Forensic Accounting and Fraud Examination
Timeline
Bank Customer Service Specialist
Banque Misr
01.2022 - Current
Bank Teller Intern
Banque Misr
06.2019 - Current
Quality Assurance
Careem
12.2016 - 05.2018
Customer Experience Agent
Careem
03.2016 - 11.2016
Call Center Agent
RAYA
08.2015 - 12.2015
Sales Representative
Alborsa Newspaper
07.2014 - 10.2014
Bachelor in Commerce - Accounting English Section -
Banha University
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