Mohammed Jamal Abduljawad Almorsy
Sr. Product Manager
El Mansura
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Web Administrator
Injaz Real Estate Office
06.2009 - 09.2009
Computer Maintenance Technician
Development Window Company
06.2010 - 09.2010
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
Web Administrator
Abu Hazem Real Estate Office
06.2011 - 09.2011
IT Specialist
Esdar Yanbu For Computer EST.
03.2013 - 06.2019
Technical Support Representative
WE
07.2019 - 06.2022
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to ADSL technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
QA Officer
Wnees Entertainment Company
06.2022 - 08.2022
- Engaged in collaboration with the testing team to ensure comprehensive test coverage.
- Created a testing plan for the application under development.
- Wrote and executed detailed test cases to assess the functionality and performance of the app.
- Reported identified bugs promptly, facilitating their resolution.
- Efficiently coordinated communication and feedback loops between the testing and development teams to streamline the testing process.
Product Manager
Wnees Entertainment Company
08.2022 - 01.2024
- Led cross-functional teams across diverse locations and time zones for developing and launching Wnees applications.
- Maintained active engagement with the development team throughout the product lifecycle.
- Collaborated seamlessly with the UI/UX team to ensure a user-friendly and visually appealing product.
- Led an in-house testing team, creating a testing plan for Wnees applications.
- Methodically structured the teams’ workflow, enforcing best practices for enhanced performance.
- Negotiated with third-party vendors for seamless integration of services.
- Collaborated on defining the product vision and managing the product roadmap, guiding development efforts effectively.
- Conducted comprehensive requirements gathering and technical research for competitive feature design.
- Conducted user testing to optimize the user experience and drive product refinement.
- Managed the implementation of new features with detailed plans and specifications.
- Facilitated communication with stakeholders, refining product features iteratively to meet requirements.
- Managed the product backlog, providing timely stakeholder feedback on development iterations.
- Demonstrated new features and delivered product training sessions to foster stakeholder alignment and feature adoption.
- Published announcements and technical documentation to enhance awareness of product features.
Sr. Product Manager
Wnees Entertainment Company
01.2024 - Current
- Consulted with product development teams to enhance products based on customer interest data.
- Processed incoming bug report analyses to design software update roadmaps.
- Managed product demonstrations and testimonials for performance evaluation.
- Provided training and support to sales team members.
- Managed relationships with supply chain partners, enabling necessary materials and hardware to remain readily available.
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
Education
Bachelor of Computer Science -
Higher Institute for Computer & Information Technology “Shorouk Academy”
Skills
Good communication skills, Active, Patient, Good lookingundefined
Personal Information
- Date of Birth: 07/05/86
- Gender: Male
- Nationality: Egyptian
- Marital Status: Married
- Religion: Muslim
Timeline
Sr. Product Manager
Wnees Entertainment Company
01.2024 - Current
Product Manager
Wnees Entertainment Company
08.2022 - 01.2024
QA Officer
Wnees Entertainment Company
06.2022 - 08.2022
Technical Support Representative
WE
07.2019 - 06.2022
IT Specialist
Esdar Yanbu For Computer EST.
03.2013 - 06.2019
Web Administrator
Abu Hazem Real Estate Office
06.2011 - 09.2011
Computer Maintenance Technician
Development Window Company
06.2010 - 09.2010
Web Administrator
Injaz Real Estate Office
06.2009 - 09.2009
Bachelor of Computer Science -
Higher Institute for Computer & Information Technology “Shorouk Academy”
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