Mohammed Jamal Abduljawad Almorsy
Sr. Product Manager
El Mansura
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Web Administrator
Injaz Real Estate Office
06.2009 - 09.2009
Computer Maintenance Technician
Development Window Company
06.2010 - 09.2010
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Monitored systems in operation and quickly troubleshot errors.
Web Administrator
Abu Hazem Real Estate Office
06.2011 - 09.2011
IT Specialist
Esdar Yanbu For Computer EST.
03.2013 - 06.2019
Technical Support Representative
WE
07.2019 - 06.2022
- Translated complex technical issues into digestible language for non-technical users.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to ADSL technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Assisted with updating technical support best practices for use by team.
QA Officer
Wnees Entertainment Company
06.2022 - 08.2022
- Engaged in collaboration with the testing team to ensure comprehensive test coverage.
- Created a testing plan for the application under development.
- Wrote and executed detailed test cases to assess the functionality and performance of the app.
- Reported identified bugs promptly, facilitating their resolution.
- Efficiently coordinated communication and feedback loops between the testing and development teams to streamline the testing process.
Product Manager
Wnees Entertainment Company
08.2022 - 01.2024
- Led cross-functional teams across diverse locations and time zones for developing and launching Wnees applications.
- Maintained active engagement with the development team throughout the product lifecycle.
- Collaborated seamlessly with the UI/UX team to ensure a user-friendly and visually appealing product.
- Led an in-house testing team, creating a testing plan for Wnees applications.
- Methodically structured the teams’ workflow, enforcing best practices for enhanced performance.
- Negotiated with third-party vendors for seamless integration of services.
- Collaborated on defining the product vision and managing the product roadmap, guiding development efforts effectively.
- Conducted comprehensive requirements gathering and technical research for competitive feature design.
- Conducted user testing to optimize the user experience and drive product refinement.
- Managed the implementation of new features with detailed plans and specifications.
- Facilitated communication with stakeholders, refining product features iteratively to meet requirements.
- Managed the product backlog, providing timely stakeholder feedback on development iterations.
- Demonstrated new features and delivered product training sessions to foster stakeholder alignment and feature adoption.
- Published announcements and technical documentation to enhance awareness of product features.
Sr. Product Manager
Wnees Entertainment Company
01.2024 - Current
- Consulted with product development teams to enhance products based on customer interest data.
- Processed incoming bug report analyses to design software update roadmaps.
- Managed product demonstrations and testimonials for performance evaluation.
- Provided training and support to sales team members.
- Managed relationships with supply chain partners, enabling necessary materials and hardware to remain readily available.
- Liaised with sales and marketing team to collect customer feedback, incorporating into subsequent production runs and development lifecycles.
Education
Bachelor of Computer Science -
Higher Institute for Computer & Information Technology “Shorouk Academy”
Skills
Good communication skills, Active, Patient, Good looking
Organization and Time Management
Supervision and Leadership
Research
Critical Thinking
Social Perceptiveness
Relationship Building
Project Planning
Friendly, Positive Attitude
Task Prioritization
Personal Information
- Date of Birth: 07/05/86
- Gender: Male
- Nationality: Egyptian
- Marital Status: Married
- Religion: Muslim
Timeline
Sr. Product Manager
Wnees Entertainment Company
01.2024 - Current
Product Manager
Wnees Entertainment Company
08.2022 - 01.2024
QA Officer
Wnees Entertainment Company
06.2022 - 08.2022
Technical Support Representative
WE
07.2019 - 06.2022
IT Specialist
Esdar Yanbu For Computer EST.
03.2013 - 06.2019
Web Administrator
Abu Hazem Real Estate Office
06.2011 - 09.2011
Computer Maintenance Technician
Development Window Company
06.2010 - 09.2010
Web Administrator
Injaz Real Estate Office
06.2009 - 09.2009
Bachelor of Computer Science -
Higher Institute for Computer & Information Technology “Shorouk Academy”