Moamen Elsayed
Banker
Cairo,Cairo
Summary
Experienced bank teller, skilled at supporting daily branch operations and providing premium customer service to each customer. Seeking a challenging position within a visionary financial institution that offers the opportunity for further career growth and exposure.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Financial and Administrative Officer
Banque Misr
Cairo
04.2024 - Current
- Created, prepared, and delivered reports to various departments.
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Improved communication within the organization through regular updates on policies, procedures, and key events.
Head Teller
Banque Misr
Cairo
09.2022 - 03.2024
- Maintains a cash drawer; balances and audits the cash drawer according to policy and schedule. -Supervises other bank tellers and their cash drawers. -Searches for the cause of an overage or shortage when a teller's drawer does not balance correctly. -Motivates the other bank tellers to remain friendly and professional at all times. -Trains new tellers in bank practice and procedure. -Handles upset or irate customers. -Provides access to the vault and safety deposit boxes. -Replenishes and troubleshoots ATM machines.
Teller
Banque Misr
05.2018 - 09.2022
- Assisting customers with basic transactions, such as making deposits and withdrawals. -Accepting cash, checks, and other forms of payment from customers and keeping deposit slips, checks, and cash in order. -Verifying customers' identities and ensuring the paperwork is properly completed and they have sufficient funds in their accounts to cover their transactions. -Answering customers' questions about their accounts and the bank's services and products.
Customer Service Specialist
Otlob
07.2017 - 04.2018
- Manage large amounts of incoming phone calls. -Identify and assess customers' needs to achieve satisfaction. -Build sustainable relationships and trust with customer accounts through open and interactive communication. -Provide accurate, valid and complete information by using the right methods/tools. -Meet personal/customer service team sales targets and call handling quotas. -Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Sales Representative
Amer Group
01.2017 - 07.2017
- Meeting or exceeding sales goals. -Negotiating all contracts with prospective clients. -Helping determine pricing schedules for quotes, promotions, and negotiations. -Preparing weekly and monthly reports. -Giving sales presentations to a range of prospective clients. -Coordinating sales efforts with marketing programs. -Understanding and promoting company programs.
Education
Bachelor's degree - Accounting
Ain Shams University
01.2013 - 04.2017
Skills
Customer Service
Certification
PFA - Ain Shams University
Timeline
Financial and Administrative Officer
Banque Misr
04.2024 - Current
Head Teller
Banque Misr
09.2022 - 03.2024
Teller
Banque Misr
05.2018 - 09.2022
Customer Service Specialist
Otlob
07.2017 - 04.2018
Sales Representative
Amer Group
01.2017 - 07.2017
Bachelor's degree - Accounting
Ain Shams University
01.2013 - 04.2017
Similar Profiles
Michael Nasser CostaMichael Nasser Costa
IT E-Channels Senior Officer at Banque MisrIT E-Channels Senior Officer at Banque Misr
Mostafa Fathy OmarMostafa Fathy Omar
Head of IT Business Demand and Analysis at Banque MisrHead of IT Business Demand and Analysis at Banque Misr
Soha NabilSoha Nabil
Governance Manager at Banque MisrGovernance Manager at Banque Misr