MOATAZ ABDELLAH
Operations Officer
Giza
Summary
Dynamic Operations Officer with a proven track record at the National Bank of Egypt, excelling in customer relations and operations management. Skilled in executing complex financial transactions and fostering teamwork, I enhance client loyalty and drive service sales through effective problem-solving and adaptability. Committed to continuous improvement and operational excellence.
Overview
9
9
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Operations Officer
National Bank Of Egypt
03.2021 - Current
- Performing banking, business administration and financial tasks to guarantee five-star service for clients.
- Providing excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Executing and settling transactions initiated by the front-end teams such as customer service
- Ensuring that all customer requests are filled efficiently and with adherence to the applicable policies and the procedures
- Recording accounting entries on general journal, collecting cheques and bills and executing standing instructions as requested by customers
- performing incoming and outgoing electronic clearing works and executing the internal and external transfers by ach\swift system
- Executing all foreign trade transactions such as letters of credit and letters of guarantee
Customer Service Representative
Creative Group
Cairo, Egypt
06.2019 - 09.2019
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Developed strong product knowledge to provide informed recommendations based on individual customer needs. - Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflict.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Audit Intern
Mazars Mostafa Shawki
Cairo, Egypt
08.2018 - 08.2018
- Collaborated with team members to complete audits within established deadlines, maintaining a consistent level of professionalism throughout the process.
- Used Excel to create and manage budgets, balance sheets and other related financial statements.
- Conducted substantive testing on financial data to identify potential errors or misstatements, ensuring accurate financial reporting.
- Maintained open lines of communication with both clients and team members to ensure timely completion of assigned tasks and resolution of any concerns that arose during audits.
- Exemplified strong teamwork skills by proactively seeking opportunities to assist colleagues in completing audit tasks, fostering a supportive work environment.
Intern
Faisal Islamic Bank
Cairo, Egypt
07.2017 - 07.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Streamlined data entry processes, significantly reducing manual errors.
Education
Bachelor of Commerce, English Section - Accounting
Cairo University
Cairo, Egypt 04.2001 -
Skills
Continuous improvement
Teamwork and collaboration
Operations management
Relationship building
Customer relations
Problem-solving
Multitasking
Adaptability and flexibility
Problem-solving abilities
Task prioritization
Certification
CFA Program Level 1 Passed
Timeline
CFA Program Level 1 Passed
01-2026
Operations Officer
National Bank Of Egypt
03.2021 - Current
Computerized Accounting
08-2019
Customer Service Representative
Creative Group
06.2019 - 09.2019
Audit Intern
Mazars Mostafa Shawki
08.2018 - 08.2018
Intern
Faisal Islamic Bank
07.2017 - 07.2017
Bachelor of Commerce, English Section - Accounting
Cairo University
04.2001 -