Moataz Ahmed Abdallah
Interal Auditor / Compliance Officer
Alexandria
Summary
A highly motivated person seeking a challenging position in accounting, cash department, customer service, internal audit and compliance department
Overview
17
17
years of professional experience
2
2
Certifications
3
3
Languages
Work History
SUPERVISOR Internal Auditing And Reviewing Department
National Bank of Egypt NBE
04.2009 - 02.2020
- reviewing the financial position of the branch vault ensuring correct funds
- assisting the bank in complying with the regulations of the Securities Exchange Commission (SEC) as well as all other local governmental or international laws
- supervising the tellers and customer service officers daily tasks, reviewing all of the accounting records of the branch, revising bank loans requests submitted by clients, ensuring that all Bank accounting best practices have been followed.
- Creating reports to be viewed by Management regarding any positive and negative findings of the audit.
- Making recommendations on how to improve the operations of the branch
- Overseeing daily operations of the department, ensuring smooth workflow and timely completion of tasks
- Improving customer satisfaction with timely response to inquiries
- Increasing team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Collaborating with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identifies operational inefficiencies and implemented corrective measures to increase effectiveness.
- Overseing compliance with industry regulations and company policies, ensuring safe and legal operational environment.
- Improving customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Achieving significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Maintaining positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisting with internal and external audits to confirm compliance with applicable laws and regulations.
- Enhancing regulatory compliance by developing and implementing comprehensive policies and procedures.
- reporting processes for improved efficiency in submitting data to regulatory agencies.
- Faciliting cross-functional collaboration among various departments for an integrated approach towards AML efforts.
- monitoring systems to effectively track suspicious transactions and flag potential money laundering cases for further investigation.
- Reducing risk exposure by implementing robust anti-money laundering policies and procedures.
- Enhanced compliance by conducting thorough investigations on potential money laundering activities and suspicious transactions.
- Efficiently managed a high volume of cases through effective prioritization, organization, and multitasking abilities.
- Prepared reports of investigation in accordance with guidelines and instructions.
- Enhanced overall operational efficiency by implementing process improvements within the AML investigation team.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
- Reviewed financial documents, pointing out and correcting financial errors.
- examining financial records, checking for accuracy and compliance with established regulations.
UNITELLER (Clerk 1)
HSBC BANK EGYPT
11.2007 - 11.2008
- Receive, pay and count cash (LCY or FCY) and verify it by denominations and total with the deposit/withdrawal vouchers
- To ensure that vouchers have been correctly filled and completed
- Refers dormant/unclaimed accounts to OPERATION HEAD for approval
- To verify customer signatures on house cheques and payment orders
- To scan and examine all foreign currency notes received from customers
- Performing term deposits, call deposits and saving certificates
- Refers all transactions above my limit to cash supervisor
- Ensuring all ID details on the reverse of cheques and to obtain payee's signature
- To report any cash shortage or surplus to cash supervisor
- Filling of movements tickets
- Issuance of cashier orders and demand drafts
- Receive customers applications for telex transfers and verifying them before Sending to centralization
- Validating vouchers after checking and validating the clearing cheque deposit
- Buying/selling foreign currencies from and to customers, paying the equivalent In Egyptian pounds or credit them to their accounts
- Replacing CSR in case of absence in addition to UNITELLER tasks
- Ensuring implementing compliance with global policies & procedures and local laws which conduct any of money laundering business, reporting suspicious cases (if any) to BMLCO
- Responsible for handling ATM tasks
- Daily balancing the branch ATM machine
- Filling ATM cassettes for replenishment
- Filling journal tapes and ATM deposits envelopes
- Verifying and counting ATM deposits
- Reporting any cash surplus/shortage to SUP UNITELLER
Head of Customer Service Department
Telecom Egypt
08.2003 - 11.2007
- I was responsible for all modifications that would happen to the subscribers phone Numbers responsible for entering data, executing new job orders to database, putting credit balance to subscribers willing to make a payment in advance, following up unpaid bills or installments, coordinating with the company legal affairs, guaranteeing correct bills to subscribers, responsible for changing numbers and the transfer process outside the branch or outside city, handling customers problems, dealing with people, meeting customer needs, making amends or refunds, guaranteeing that all the facilities and features ordered are working at its correct charges, printing detailed lists, assuring that the contractual payments of new subscribers were fully paid, finally I’ve worked at many of our company branch inside or outside Alexandria.
Accountant
Alexandria Electricity Distribution Company – Sedy El Metwaly branch
02.2003 - 07.2003
- I was working as accountant at the Financial Planning Sector & I had participated partially in preparing the company Income Statement 2003-2004
Education
Bachelor - Accounting
Alexandria University
06.2002
High School Diploma - undefined
College Saint Marc
06.1998
Skills
Data analytics
Goal oriented
Attention to detail
Documentation and reporting
Teamwork and collaboration
Self motivation
Goal setting
Continuous improvement
Certification
TOEFL
Interpersonal Skills:
- Excellent interpersonal skills, ability to work well with others in both supervisory or support staff roles.
- Excellent ability to work under pressure.
- Proven ability to work effectively with people of all levels.
- Ability to quickly pick up a new knowledge.
- Superior ability to achieve immediate and long-term goals.
- Motivated for physical hands-on work.
- Known as a self-starter and a strong willed achiever
Timeline
TOEFL
06-2018
SUPERVISOR Internal Auditing And Reviewing Department
National Bank of Egypt NBE
04.2009 - 02.2020
UNITELLER (Clerk 1)
HSBC BANK EGYPT
11.2007 - 11.2008
TOEC
04-2007
Head of Customer Service Department
Telecom Egypt
08.2003 - 11.2007
Accountant
Alexandria Electricity Distribution Company – Sedy El Metwaly branch
02.2003 - 07.2003
Bachelor - Accounting
Alexandria University
High School Diploma - undefined
College Saint Marc