Moataz Essam Hweihi

• Participate in Human Resources trainings and handling the department admin tasks.
• Assist hotel guests in government issues or general stay issues.
• Follow up with hotel guests and employees complaints.
• Maintain positive attitude among the staff, guests, and all government positions.
• Liaise with remote government relations offices for insuring fulfilment of tasks in time and order manner.
• Coordinate budget control and financial management in line with the property needs.
• Prepare weekly and monthly progress reports.

• Processing all tasks related work permits and visa renewals of employees.

• Prepare monthly sponsorship reports needed for the immigration and labor

department.

• Tracking employees’ legal documents for regular renewal.

• Provide legal advice and assistance for the staff regarding government rules to

ensure all concerned abides to government guidelines and law.

• Responsible for hotel inspections from the Civil Defense sector.

• Update employees’ files and records with relevant information.

• Maintain internally positive image and attitude among the staff, guests, and all

government positions.

• Participate in HR trainings and handling admin tasks.

• Handling customer complaints and inquiries in a professional manner.
• Performing daily customer service related tasks and order processing.
• Maintaining positive image with customers through excellent communication and follow-up skills.