Moataz Sheta
Area Sales Supervisour
Suez,SUZ
Summary
Accomplished Area Sales Supervisor with a proven track record at FMCG, enhancing operational efficiency and driving sales growth. Expert in territory management and competitor analysis, I excel in building strong relationships and leading teams to exceed sales targets. My approach combines strategic sales training with effective communication, fostering team success and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Area Sales Supervisor
FMCG
10.2020 - Current
- Implemented efficient processes for order processing, fulfillment, and delivery, streamlining daily operations within the territory.
- Reviewed daily metrics of account executives to evaluate strengths and weaknesses.
- Spearheaded initiatives aimed at improving overall operational efficiency within the area, driving cost savings and improved performance.
- Provided ongoing support and guidance to sales representatives throughout the sales process, ensuring a cohesive approach that maximized results.
- Resolved customer complaints promptly, maintaining high levels of satisfaction and fostering long-term relationships.
- Managed budgets, inventory, and supply chains to optimize resource allocation and minimize costs for the area.
- Enhanced communication within the team through regular meetings focused on progress updates, brainstorming sessions, or problem-solving discussions.
- Analyzed market trends and competitor activity to identify new business opportunities within the area.
- Monitored sales data regularly to identify patterns or trends requiring attention or adjustments.
Sales Representative
FMCG
11.2017 - 10.2020
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Customer Service Representative
TeleCommunication
Suez,Egypt, Suez
12.2016 - 11.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Agent
Telecommunication
08.2015 - 12.2016
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met existing customers to review current services and expand sales opportunities.
Education
Higher Institute Of Management Information Systems
Suez, Egypt06.2013
Skills
Sales Presentations
Competitor Analysis
Sales Training
Territory Management
Sales team supervision
Sales Tracking
Relationship Building
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Area Sales Supervisor
FMCG
10.2020 - Current
Sales Representative
FMCG
11.2017 - 10.2020
Customer Service Representative
TeleCommunication
12.2016 - 11.2017
Sales Agent
Telecommunication
08.2015 - 12.2016
Higher Institute Of Management Information Systems
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