MoataZ ShomeR
Journalist
Giza Imbaba
Summary
Developed strong interpersonal skills and ability to handle high-pressure situations in fast-paced customer service environment. Demonstrates proficiency in communication and resolving customer issues efficiently. Seeking to transition into new field leveraging these transferable skills to contribute effectively in dynamic workplace.
Overview
4
4
years of professional experience
Work History
Call Center Representative
Seoudi Supermarket
06.2026 - Current
- Built strong customer relationships with empathetic communication and active listening skills.
- Managed time effectively between inbound calls and follow-up tasks, ensuring all responsibilities were addressed daily.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Delivered prompt assistance to customers via email and chat support channels when needed, expanding avenues for resolution
Sales Promoter
Vodafone
07.2024 - 05.2026
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Engaged customers and complied with company script requirements to promote and increase product sales.
- Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
- Improved company visibility by meeting with and engaging prospective customers
Technical Support
WE
08.2023 - 06.2024
- Offered technical support and guidance to contractors, project inspectors and general public.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Increased client satisfaction by providing timely technical support and addressing their specific needs.
- Provided technical support to customers and colleagues, addressing complex electromechanical issues efficiently.
- Developed comprehensive technical support documentation to facilitate knowledge sharing among team members
Sales Promoter
Us Polo. Mall of Egypt
09.2022 - 06.2023
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining products and services and initiating conversations.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment
Education
Journalist And Public Relations -
Media And Mass Communication Culture And Since City
6 October 09-2022
Skills
Microsoft office
Technical support experience
In-field technical support
Telephone technical support
Technical support escalations
Remote technical support
Technical support services
Expert technical support
Technical support proficiency
Technical support coordination
Technical support scheduling
Timeline
Call Center Representative
Seoudi Supermarket
06.2026 - Current
Sales Promoter
Vodafone
07.2024 - 05.2026
Technical Support
WE
08.2023 - 06.2024
Sales Promoter
Us Polo. Mall of Egypt
09.2022 - 06.2023
Journalist And Public Relations -
Media And Mass Communication Culture And Since City