Moaz Nagy Saif
Communication Advisor
Dubai, UAE
Summary
Experienced Customer Services Advisor recognized for enhancing customer satisfaction and resolving issues promptly. Skilled in building rapport with customers, identifying needs, and providing tailored solutions. Known for fostering positive relationships and consistently improving service quality.
Overview
6
6
years of professional experience
Work History
Communication Advisor
Dubai Municipality ( Government of Dubai )
, Dubai
10.2022 - Current
- Developed and maintained positive relationships with customer through excellent communication skills.
- Improved customer satisfaction with proactive problem resolution tactics.
- Optimized internal communications to enhance employee engagement.
- Handled crisis communication with professionalism and proactive mindset to mitigate damage and restore positive image.
- Achieved better understanding of customer issues through diligent monitoring of calls.
- Contributed towards a positive work environment through participation in team meetings and workshops.
Customer happiness service
Union Cooperation Company
01.2019 - 10.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Handled inquiries for swift resolution, enhancing overall client experience.
- Developed constructive relationships with clients through clear and empathetic communication.
- Managed a high volume of inbound calls to alleviate customer concerns.
- Responded promptly and professionally to customer inquiries.
Education
Faculty of Law
Al Menofeya University Skills
- Public relations strategies
- Cross cultural communication
- Communication skills
- Effective listening
- Efficient problem-solver
- Advanced customer service skills
- Time management skills
Affiliations
- Travelling and outdoor activities
- Reading and Listening to Music
- Social work
- Fitness
Accomplishments
- Outstanding stuff on March 2023. From government of Dubai , On the occasion of the best employee with a 100% rating from senior management.
- Certificate of appreciation on Aug 2023 and Oct 2024 From government of Dubai , for the efforts in raising the level of call center performance and the commitment to all standards in the Executive Council system.
Technical skills
- Project management.
Performance review, Meeting deadlines
- Microsoft office.
Word, Excel and PowerPoint
- Project planning.
Task management and Multitasking
Timeline
Communication Advisor
Dubai Municipality ( Government of Dubai )
10.2022 - Current
Customer happiness service
Union Cooperation Company
01.2019 - 10.2022
Faculty of Law
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