Moaz Saleh
Telemarketing Representative
Cairo,GH
Summary
Proven Telemarketing Sales Representative with a track record of enhancing lead conversion rates through CRM software implementation at Dial Force. Excelled in call control and customer relationship management, significantly improving customer satisfaction ratings. Skilled in both outbound and inbound calls, consistently achieving targets through effective communication and data reporting.
Overview
2
2
years of professional experience
Work History
Telemarketing Sales Representative
Dial Force
01.2024 - 05.2024
- Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Telemarketing Sales Representative
AK Callers
01.2023 - 11.2023
- Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
- Participated in regular training sessions to continuously improve communication skills and product knowledge.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
Telemarketing Sales Representative
RapidGen
02.2022 - 12.2022
- Enhanced customer satisfaction ratings through active listening, empathy, and prompt resolution of any issues or concerns.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
Education
Bachelor of Science - Engineering Mechanics
Tanta University
Tanta, Egypt 04.2001 -
High School Diploma -
Excellence International School
Buraidah, Saudi Arabia 04.2001 -
Skills
- Target Achievement
- Data reporting
- Call Control
- Outbound and inbound calls
- Scripted calls
- Customer Relationship Management
Timeline
Telemarketing Sales Representative
Dial Force
01.2024 - 05.2024
Telemarketing Sales Representative
AK Callers
01.2023 - 11.2023
Telemarketing Sales Representative
RapidGen
02.2022 - 12.2022
Bachelor of Science - Engineering Mechanics
Tanta University
04.2001 -
High School Diploma -
Excellence International School
04.2001 -
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