Mohab Ayman Elsharkawy
Alexandria
Summary
Skilled administrative officer with proven prioritization and administrative management skills to promote seamless workflows and achieve project goals. Looking to secure a position that challenges my skills and allows for further career growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer services Specialist
Smart Digtal Services
03.2022 - 10.2024
- Responding to customer inquiries
- Troubleshoot problems
- Providing information about the company's offers
- Providing proactive assistance to clients
- Processing transactions and orders
- Reviewing the warehouse and making monthly replacements from the company’s management
- Reviewing communications between the branch and management and responding quickly after the review
- Manage all office purchases requests, submit them to Manager for approval then keep track and follow up their deliverance
- Assist in orientation of the new personnel show them the ropes
- Set system for the receipt and distribution of mail whether by courier or regular post prioritize important and urgent tasks
- Control and manage the office petty cash
- Review the office administration requirements and define the needs
- Organize the new branch and buy all its tools and appliances
- Responsible for settling and regulating monthly branch expense
Yard supervisor
Alexandria Company for Handling Containers and Goods
01.2020 - 01.2022
- Worked on the SPS system
Customer services Specialist
Damen for Electronic Payments
01.2019 - 01.2020
- Responding to customer inquiries
- Troubleshoot problems
- Transferring money to customers through the company’s system
- Collecting money from customers and depositing it into the company’s account through the bank
Education
Trade Logistics & International transport Management -
Arab Academic for science, Technology & Maritime Transport
01.2018
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- SPS System
- ERP System
- Coordination
- Warehousing functions
- Stock management
- Product and service solutions
Personal Information
- Date of Birth: 03/18/97
- Gender: Male
- Marital Status: Engaged
Training
- Develop your emotional intelligence, Alison, 2022
- Supervision skills - managing groups and employee interaction, Alison, 2022
- MOST Management, Escola Europea De Short sea Shipping, Barcelona, 2018
- Introduction to lntermodal Logistics, Escola Europea De Short sea Shipping, Barcelona, 2018
Certification
- Develop your emotional intelligence - Alison, (2022).
- Supervision skills - managing groups and employee interaction - Alison , (2022).
- MOST Management - Escola Europa De Short sea Shipping
( Barcelona - 2018 ).
- Introduction to lntermodal Logistics - Escola Europa De Short sea Shipping
( Barcelona - 2018 ).
Timeline
Customer services Specialist
Smart Digtal Services
03.2022 - 10.2024
Yard supervisor
Alexandria Company for Handling Containers and Goods
01.2020 - 01.2022
Customer services Specialist
Damen for Electronic Payments
01.2019 - 01.2020
- Develop your emotional intelligence - Alison, (2022).
- Supervision skills - managing groups and employee interaction - Alison , (2022).
- MOST Management - Escola Europa De Short sea Shipping
( Barcelona - 2018 ).
- Introduction to lntermodal Logistics - Escola Europa De Short sea Shipping
( Barcelona - 2018 ).
Trade Logistics & International transport Management -
Arab Academic for science, Technology & Maritime Transport
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