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MOHAB MOHAMED
IT Analyst
Heliopolis, Cairo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
IT Analyst
ORANGE BUSINESS
CAIRO
03.2020 - Current
- Second level for the below services:
1) Networks
2) Security
3) Active Directory
4) Exchange
5) Lotus Notes
6) Azure Admin
7) Application Support for email application
- Development Manager for a monitoring Tool Created within Orange Business
- IT CSM for Orange Customer
- Responsible of Reporting and Reviewing internal orange network for stakeholders for any issues or upgrades
- Process Owner
Helpdesk Agent
ORANGE BUSINESS
CAIRO
09.2018 - 02.2020
- Mentoring the new Agents
- Shift lead
- Creating the work plan for the team
- one of the early members of control tower
- monitoring critical orange applications
- Supporting internal users on all internal orange services and applications
Education
Bachelor’s Degree - computer science networks
BRITISH UNIVERSITY IN EGYPT
Egypt 09.2014 - 06.2018
Skills
SKILLS & ABILITIESProblem Solver, Fast LearnerTeamwork and timeManagement
IT Performance Report Creation
Technical Analysis
Multitasking Abilities
Flexible and Adaptable
Organization and Time Management
Planning and Coordination
Information security
Additional Information
- SELF STUDY COURSES
- CCNA Security
- AWS Fundamentals
- Linux Admin 1
- Laravel
- Cloud Storage
Accomplishments
- Collaborated with team of 2 in the development of an internal project tool that manages the customer's incidents and facilitate its resolution
- Won orange online Tournament in 2021
- Achieved enhancing Network efficiency and upgrade through effectively helping with analyzing incidents and suggesting solutions to the stakeholders to make an easier decission
Interests
Pool Player
Reading about latest technologies
Learning New Languages
Timeline
IT Analyst
ORANGE BUSINESS
03.2020 - Current
Helpdesk Agent
ORANGE BUSINESS
09.2018 - 02.2020
Bachelor’s Degree - computer science networks
BRITISH UNIVERSITY IN EGYPT
09.2014 - 06.2018