Mohamed Abdelaziz Abdelsalam Amin

- Heading remittances business development team which is consists of 20 staff members inside and outside Egypt , covering cross-border e-remittances , SWIFT payments, attracting new partners .

- Marketing remittances business overseas and onboarded Money Transfer Operators (MTOS), Exchange Houses, and Banks.

- Facilitating their collaboration with NBE in the expat remittances industry .
- Ensure applying Central Bank of Egypt (CBE) regulations, Anti-Money Laundering (AML), sanctions compliance related to all operations adhere to stringent regulatory standards.
- Establish mutual agreements specifically tailored to the e-remittance business.
- Managing approximately 60 partners, particularly in the Gulf Cooperation Council (GCC) region, and several multinational companies involved in e-remittances, such as Ripple, Visa, MasterCard and IBAG.
- Founding strong connections and relationships with key financial institutions in the e-remittances sector.
Additionally, I lead the overseas remittances marketing efforts to ensure the profitability, and market share growth from the sources of remittances plus supporting local branches and other internal stakeholders, as NBE is the market leader in foreign remittances industry l am also in charge of building team members to be on the top level in this industry.

- Managed and motivated employees to be productive and engaged in work.

- Accomplished multiple tasks within established timeframes.

- Maximized performance by monitoring daily activities and mentoring team members.

- Enhanced top Management satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality of reports .

- Developed and implemented business strategies to achieve business goals and stay competitive.

- Launched new products and services in remittances industry , leading to increase values growth over years forward .

- Communicated with Saudi partners and Expats to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Increased NBE market share of remittances directed from Saudi Arabia.
- Enhanced the business relationship between NBE and ANB.
- Attended multiple events with the Egyptian embassy and the Egyptian Community Union .
- Participated in paved the way to expand NBE reps. in GCC as well as in KSA in particular .

- Supported FI business team in conducting risk assessments of banks before allocating MM , FX , OD limits for them.

- Improved decision-making processes by providing insightful recommendations based on thorough risk analysis.

- Established strong working relationships with both internal and external stakeholders involved in managing various types of Financial Institutions risks analyst like Rating Agencies , Compliance , Operation - Conducted statistical analysis and evaluated risk via use of portfolio management developed in house .

- Worked effectively in developing the remittances services from its old methods by telex and mail to be via Rush Money System .

- Managed time efficiently in order to complete all tasks within deadlines.

- Assisted with day-to-day operations, working efficiently and productively with all team members and internal stakeholders .

- Strengthened communication skills through regular interactions with others.

- Resolved problems, improved operations and provided exceptional service.

- Generated reports and analysis of banks data to identify trends and potential business opportunities.

- Covered different areas as ( RM ) like GCC , Asia , USA , Africa in the trade fiance operations.

- Collaborated with other departments to confirm compliance with banking procedures and regulations.

- Enhanced bank profitability by effectively monitoring the trade finance transactions among partners .

- Wrote and distributed banks / partners news and updates among local branches .

- Monitored NOSTRO accounts activities and identified suspicious transactions, taking appropriate action to have the most profitable managing of same .

- Joined external L/C and L/G department .

- Investigated , checked and inspected documents of trade finance transactions to find out any discrepancies on it compared to L/C terms and conditions.

- Increased client satisfaction by providing tailored financial advice and personalized banking solutions in trade finance .

- Calculated fees due, interest and change for customer transactions plus monitored the credit limits allocated to importers .

- Developed a ledger of the funds of export transactions inward .

- Increased client satisfaction by providing personalized investment advice and portfolio management.

- Enhanced client retention rates by consistently delivering exceptional customer service and timely updates on account performance.

- Met with clients to generate new business and negotiate contracts.