Mohamed Abdel Fattah
Cairo,C
Summary
As a Service Manager / Body Shop at Elseoudi Group, I oversee the customer service, quality control, and technical support for multi-brand vehicles, including Mitsubishi Motors. With 14+ years of experience in the automotive field, I have a strong technical background and a proven track record of achieving customer satisfaction and loyalty.
I am passionate about continuous improvement and innovation, applying the Toyota Way management system and its principles of Kaizen, QCC, and PS to enhance the efficiency and effectiveness of the service department.
I have a deep understanding of the financial aspects of running a service center, including budgeting, forecasting, and cost control. This expertise allows me to make informed decisions that drive profitability and efficiency.
My mission is to lead a high-performing team that delivers exceptional service and value to our customers and partners.
Work History
Service Center Manager
El Seoudi Group (Mitsubishi & Multibrand)
03.2020 - Current
- Scheduled daily service center employees and monitored performances.
- Presented budgets and performance reports to corporate offices.
- Implemented training systems for new employees on [Service].
- Trained new staff members on company policies and center expectations.
- Prepared monthly budgets for overall staff and center.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Launched quality assurance practices for each phase of development
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Established team priorities, maintained schedules and monitored performance.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Service Center Manager
Ssangyong Motor Company
06.2018 - 07.2020
Reception Manager
Ssangyong Motor Company
07.2017 - 06.2018
Senior Service Advisor
Toyota Egypt
09.2014 - 07.2017
Service Advisor
Mohamed Yousuf Naghi Motors Hyundai
06.2012 - 07.2014
Education
Bachelor's Degree, Automotive Engineering - Automotive Engineering
05.2009
Skills
- Budget Analysis
- Workforce Management
- Service Quality Assurance
- Financial Reporting
- Operational Excellence
- Internal Auditing
- Staff Training and Development
- Cost Control
- Revenue Forecasting
- Business Development
- Business Analysis and Reporting
- Problem-solving abilities
- Good Judgment
- Analytical Skills
- Continuous Improvement
Certification
Senior Executive Diploma in General Management
American University
In Progress
Finance For Non-Financials
ESLSCA University
Issued Mar 2024
Diploma in Operation Management
Alison
Issued Oct 2023
Languages
Arabic
Native language
English
Advanced
C1
Accomplishments
- Adding new business unit for multibrand Body&Paint contributed to the company financial growth, such as increased revenue and profitability.
-Used Microsoft Excel to develop inventory tracking spreadsheets which has a good effect in increasing sales.
Timeline
Service Center Manager - El Seoudi Group (Mitsubishi & Multibrand)
03.2020 - Current
Service Center Manager - Ssangyong Motor Company
06.2018 - 07.2020
Reception Manager - Ssangyong Motor Company
07.2017 - 06.2018
Senior Service Advisor - Toyota Egypt
09.2014 - 07.2017
Service Advisor - Mohamed Yousuf Naghi Motors Hyundai
06.2012 - 07.2014
Helwan University - Bachelor's Degree, Automotive Engineering, Automotive Engineering
Senior Executive Diploma in General Management
American University
In Progress
Finance For Non-Financials
ESLSCA University
Issued Mar 2024
Diploma in Operation Management
Alison
Issued Oct 2023
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