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Mohamed Abdel Fattah
Service Center Manager
Cairo
Summary
Dynamic Automotive Service Manager with over 15 years of expertise in customer service, operational efficiency, and technical support for Mitsubishi Motors and. At El Seoudi Group, I oversee quality control and have a strong technical background, demonstrating a consistent history of enhancing customer satisfaction and loyalty.
Am committed to continuous improvement and innovation. Applying the Toyota Way management system and its principles of Kaizen, QCC, and PS to enhance the efficiency and effectiveness of the service department.
Have a deep understanding of the financial aspects of running a service center, including budgeting, forecasting, and cost control. This expertise allows us to make informed decisions that drive profitability and efficiency.
My mission is to lead a high-performance team that delivers exceptional service and value to customers and partners.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
2
2
Languages
Work History
Service Center Manager
El Seoudi Group
3 2020 - Current
- Company Overview: Mitsubishi & Multibrand Service Center
- Scheduled and monitored service center employees to ensure efficiency
- Presented budgets and performance reports to corporate leadership
- Implemented training systems and policies for new hires
- Prepared monthly budgets and pursued revenue strategies to meet targets
- Lead and manage the day-to-day activities of the bodyshop, ensuring that all repair and paint jobs are completed to the highest standards.
- Managed senior marketing and sales personnel
- Streamlined quality programs to address compliance issues
- Controlled resources to meet industry standards and regulations
- Recruited, hired, and mentored employees to promote engagement
- Communicated customer needs to supply chain and quality teams
- Organized assignments to drive operational excellence
- Launched quality assurance practices throughout development
- Defined and communicated team goals, priorities and schedules
- Cultivated positive employee relations to boost morale and retention
- Trained personnel in equipment maintenance and skill development
- Manage parts and paint inventory, ensuring timely orders to avoid delays.
- Maintained positive customer relations and implemented corrective actions
- Established employee performance goals and provided feedback
- Leveraged data analytics to make informed business decisions
Service Center Manager
SsangYong Motor Company
06.2018 - 07.2020
- Accomplishes customer service human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees, communicating job expectations, planning, monitoring, appraising, and reviewing job contributions, planning and reviewing compensation actions, enforcing policies and procedures.
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews, preparing and completing action plans, implementing production, productivity, quality, and customer-service standards, resolving problems, completing audits identifying customer service trends, determining system improvements, implementing change.
- Meets customer service financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, initiating corrective actions.
- Maximizes customer operational performance by providing help desk resources and technical advice, resolving problems, disseminating advisories, warning, and new techniques, detecting and diagnosing network problems
- Updates job knowledge by participating in educational opportunities, maintain personal networks, participating in professional organizations.
- Accomplishes information systems and organization mission by completing related results as needed.
Reception Manager
SsangYong Motor Company
07.2017 - 06.2018
Senior Service Advisor
Toyota Egypt
Cairo
09.2014 - 07.2017
Service Advisor
Mohamed Yousuf Naghi Motors Hyundai
Jeddah
06.2012 - 07.2014
Education
Senior Executive Diploma - General Management
American University
New Cairo, Egypt 05.2024 - Current
Bachelor Degree - Automotive Engineering
Helwan University
Cairo, C 09.2004 - 05.2009
Skills
Budget Analysis
Automotive
Presentation
Interpersonal Skills
Operational Excellence
Customer Retention
Staff Training and Development
Cost Control
Revenue Forecasting
Business Development
Business Analysis and Reporting
Problem-solving abilities
Good Judgment
Analytical Skills
Continuous Improvement
Inventory
Leadership trained
Certification
Senior Executive Diploma in General Management, American University, In Progress
Accomplishments
- Established a new business unit for multibrand Body&Paint contributed to the company's financial growth, resulting in a 15% increase in overall revenue and significantly enhancing profitability.
- Used Microsoft Excel to develop inventory tracking spreadsheets which have a good effect in increasing sales.
- Becoming one of the TOP THREE of Competitors in Egypt. KANTAR Results for Industry Average in Egypt have resulted that Mitsubishi through our dedication and hard work became 3rd Brand in Ranking.
- Increased annual service department revenue by 45% for parts and 25% for Labor over three years by implementing targeted marketing campaigns and enhancing customer service protocols.
Software
As400, Autoline, SAB
Timeline
Senior Executive Diploma - General Management
American University
05.2024 - Current
Service Center Manager
SsangYong Motor Company
06.2018 - 07.2020
Reception Manager
SsangYong Motor Company
07.2017 - 06.2018
Senior Service Advisor
Toyota Egypt
09.2014 - 07.2017
Service Advisor
Mohamed Yousuf Naghi Motors Hyundai
06.2012 - 07.2014
Bachelor Degree - Automotive Engineering
Helwan University
09.2004 - 05.2009
Senior Executive Diploma in General Management, American University, In Progress
Finance For Non-Financials, ESLSCA University, 03/24
Diploma in Operation Management, Alison, 10/23
Crisis Management
Personal Branding
Negotiation and Influence
Service Center Manager
El Seoudi Group
3 2020 - Current
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