MOHAMED ABDELGAWAD
Nasr city, Cairo
Summary
Strategic Logistics expert with substantial background in supply chain management. Specializing in import and export shipments, team training and compliance with customs regulations, proven ability to drive operational efficiency and growth, enhance customer satisfaction and resolve service issues through innovative solutions, Adept at utilizing advanced logistics system and data analysis to optimize performance and achieve business objectives.
Overview
13
13
years of professional experience
Work History
Logistics Customer Care Expert
Sea
09.2022 - Current
- Kuehne + Nagel
- Orchestrated end-to-end management of customer shipments, from booking to invoice issuance, driving unparalleled growth in ocean freight import shipments by 30% within 6 months
- Streamlined data collection and analysis, reducing manual efforts by 20% and enhancing the precision of E-reports
- Improved service efficiency by designing a carrier metrics and KPIs for performance measurement
Freight Operations Supervisor
Aramex International
11.2020 - 09.2022
- Ensured customer shipments was picked up and delivered in a timely fashion and damage free
- Implemented a fourth party logistics plan for the major global accounts, leading to 40 % volume & GP increase
- Created detailed reporting spreadsheets, enhancing operational transparency and accuracy
- Conducted regular risk assessments to identify potential hazards, subsequently taking corrective actions to mitigate any negative impact on freight operations safety or efficiency.
Flight Safety Officer & Cabin Crew Line Instructor
SAUDIGULF AIRLINES
02.2016 - 09.2020
- Successfully achieved zero findings IOSA audit by IATA for the flight operation department
- Conducted a comprehensive cabin crew safety training and developed training syllabus
- Developed new team onboarding program which reflected on training cost reduction by 20%
- Achieved highest level of safety standard adherence by issuing a cabin crew safety bulletins to address any safety issues and enhancing safety culture in the organization.
Cabin Crew
AIR CAIRO
05.2013 - 12.2015
- Promoted a safe environment by adhering to company regulations and operational manuals
- Managed customer complaints on board, resolving issues effectively.
Import Specialist
Uni
02.2011 - 05.2013
- Freight Global logistics
- Managed end-to-end handling of import LCL shipments
- Dealing with global agents' network to make the consolidation service
- Established a key partnership with a multinational organization, resulting in revenue growth.
Education
Bachelor of Commerce - Accounting
Alexandria University
06.2009
Skills
- Technical Skills:
- Cargo Wise System Proficiency, MS Office Applications
- Data Management, customs clearance, ocean fright, export & import
- Strategies & trade management
- Operational Skills: Timely Safety Audits, Prepare Training Syllabus
- Conduct Training
- Interpersonal Skills: Customer Service Oriented, Management ,planning
- Critical Thinking, Multitasking Abilities
- Customer Service
Accomplishments
- Collaborated with team of 6 to develop health care vertical in the MEA region,increasing market share by 15 %
- Achieved successful in-house training program, completing safety training toqualify cabin crew with 100% safety and standards compliance
- Resolved service issues through customer testing and lean process proposalsenhancing customer satisfaction by 30 %
Timeline
Logistics Customer Care Expert
Sea
09.2022 - Current
Freight Operations Supervisor
Aramex International
11.2020 - 09.2022
Flight Safety Officer & Cabin Crew Line Instructor
SAUDIGULF AIRLINES
02.2016 - 09.2020
Cabin Crew
AIR CAIRO
05.2013 - 12.2015
Import Specialist
Uni
02.2011 - 05.2013
Bachelor of Commerce - Accounting
Alexandria University
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