Mohamed Abdelhalim
Quality Manager
Giza,Egypt
Summary
Driven by a commitment to excellence, leveraged data analysis and continuous improvement techniques at Almosafer to enhance quality assurance processes, resulting in significant efficiency gains. Take the leadership in employee training and quality systems fostered a culture of high performance and compliance, underscoring expertise in quality assurance management and team collaboration.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Quality Assurance Manager
Tasahel
Cairo, Cairo Governorate
07.2024 - Current
- Investigated customer complaints and performed corrective actions to resolve quality issues.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Recorded, analyzed, and distributed statistical information.
- Implemented corrective action plans based on audit findings, resulting in measurable improvements over time.
Quality Assurance Manager
Almosafer
Cairo, Cairo Governorate
01.2024 - Current
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Improved quality processes for increased efficiency and effectiveness.
Assistant Quality Assurance Manager
Seera Group
01.2022 - 12.2023
- Fostered an environment of open communication and collaboration, empowering team members to share ideas for improvement without fear of reprisal.
- Analyzed data from various sources to track trends in product performance, informing future process enhancements.
- Supported the Quality Assurance Manager in driving initiatives aimed at reducing waste and improving overall efficiency.
- Reviewed customer feedback and identified opportunities for product improvement, leading to increased customer satisfaction.
Quality Senior Team Leader
Seera Group
01.2021 - 12.2021
- Conducted team member meetings and updated members on best practices and continuing expectations.
- Enhanced team productivity by implementing efficient workflow processes and optimizing resource allocation.
- Discovered training needs and provided coaching.
- Set clear team goals and delegated tasks and set deadlines.
Quality Team Leader
Almosafer
01.2020 - 12.2020
- Boosted productivity levels by optimizing workflows and reallocating resources as necessary to meet project deadlines.
- Increased efficiency in defect detection through data analysis and implementation of cutting-edge testing tools.
Quality Assurance Coach
Almosafer
04.2019 - 12.2019
- Worked closely with development teams to ensure seamless integration between software applications and hardware components.
- Conducted root-cause analysis to identify areas for improvement within the production process.
- Served as subject matter expert during internal audits, demonstrating adherence to regulatory norms throughout all stages of production life cycle.
- Increased test coverage through automation, reducing human error in the QA process significantly.
Customer Service Representative
Almosafer
09.2018 - 04.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Political Science - Political Science
Cairo University
Cairo, Egypt 09.2011 - 07.2015
Skills
Work Planning and Prioritization
Process Development
Validation Techniques
Complaint Investigation
Quality Systems
Presentations
Data Analysis
Internal Audits
Quality Assurance Management
Employee Training
Quality testing
Quality Control
Continuous Improvement
Work Planning and Prioritization
Languages
Arabic
Native language
English
Advanced
C1
Interests
Football
Basketball
Reading
Traveling
Cinema
Timeline
Quality Assurance Manager
Tasahel
07.2024 - Current
Quality Assurance Manager
Almosafer
01.2024 - Current
Assistant Quality Assurance Manager
Seera Group
01.2022 - 12.2023
Quality Senior Team Leader
Seera Group
01.2021 - 12.2021
Quality Team Leader
Almosafer
01.2020 - 12.2020
Quality Assurance Coach
Almosafer
04.2019 - 12.2019
Customer Service Representative
Almosafer
09.2018 - 04.2019
Bachelor of Political Science - Political Science
Cairo University
09.2011 - 07.2015
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