Mohamed Abdelhalim
Giza,Egypt
Summary
Quality Assurance Manager with a keen eye for identifying process gaps and implementing robust quality frameworks. Delivered significant improvements in product quality and customer satisfaction through strategic planning and cross-functional collaboration. Thrives in fast-paced environments, driving continuous improvement and fostering a culture of excellence.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Quality assurance manager
Almosafer
Giza, Egypt
2024.01 - Current
- Assisted in implementing new testing procedures to improve product quality and support compliance with standards.
- Helped streamline operational processes to ensure quality while boosting productivity.
- Contributed to team training sessions to enhance understanding of quality standards and support overall performance.
- Conducted audits of over 5% of total customer interactions received.
- Assisted in the implementation of theinitial survey, NPS, case closure, and product market survey.
- Supported the achievement of a +90% overall customer satisfaction score and anearly 60 on the NPS score.
Quality assurance assistant manager
Seera Group
Giza, Egypt
2022.01 - 2023.12
Quality assurance senior team leader
Seera Group
Giza, Egypt
2021.01 - 2021.12
Quality assurance team leader
Seera Group
Giza, Egypt
2020.01 - 2020.12
Quality assurance coach
Seera Group
Giza, Egypt
2019.04 - 2019.12
Customer service representative
Seera Group
Giza, Egypt
2018.08 - 2019.03
Education
Bachelor's degree in Political Science - Economics And Political Science
6 October Institution
Egypt 2011.09 - 2015.07
Skills
- Quality systems management
- Proficient in lean manufacturing
- Six Sigma Certification
- Root Cause Analysis
- Focus on continuous improvement
- Project management experience
- Automation tools proficiency
- Leading cross-functional teams
- Decision-Making expertise
- Training and mentoring capabilities
- Customer satisfaction orientation
- Influential communication
- Results-Driven approach
Languages
Arabic
Native
English
Fluent
Spanish
Beginner
Affiliations
- Reading
- Video Games
Certification
Leading People and Teams Capstone, University of Michigan
Lean Six Sigma - Green Belt, Packt
References
mohamed.mortada@almosafer.com
Timeline
Quality assurance manager
Almosafer
2024.01 - Current
Quality assurance assistant manager
Seera Group
2022.01 - 2023.12
Quality assurance senior team leader
Seera Group
2021.01 - 2021.12
Quality assurance team leader
Seera Group
2020.01 - 2020.12
Quality assurance coach
Seera Group
2019.04 - 2019.12
Customer service representative
Seera Group
2018.08 - 2019.03
Bachelor's degree in Political Science - Economics And Political Science
6 October Institution
2011.09 - 2015.07