Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohamed Abdelhamid Nagy

Team Leader
Cairo

Summary

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Team Leader

Sutherland Global Service
02.2025 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Sales manager

Sutherland Global Service
06.2024 - 01.2025
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.

Customer service representative

Sutherland global
07.2023 - 05.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor degree - pharmacy

Damanhour University
Beheira, Egypt
09.2018 - 07.2023

B2 - German

Goethe Institut
Cairo, Egypt
04.2001 -

Skills

Team supervision

Teamwork and collaboration

Work planning

Team motivation

Problem-solving

Quality improvement

Documentation and reporting

People management

Coaching

Timeline

Team Leader

Sutherland Global Service
02.2025 - Current

Sales manager

Sutherland Global Service
06.2024 - 01.2025

Customer service representative

Sutherland global
07.2023 - 05.2024

Bachelor degree - pharmacy

Damanhour University
09.2018 - 07.2023

B2 - German

Goethe Institut
04.2001 -
Mohamed Abdelhamid NagyTeam Leader