Mohamed Abdelhamid Nagy
Team Leader
Cairo
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Team Leader
Sutherland Global Service
02.2025 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Sales manager
Sutherland Global Service
06.2024 - 01.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Customer service representative
Sutherland global
07.2023 - 05.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor degree - pharmacy
Damanhour University
Beheira, Egypt 09.2018 - 07.2023
B2 - German
Goethe Institut
Cairo, Egypt 04.2001 -
Skills
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Quality improvement
Documentation and reporting
People management
Coaching
Timeline
Team Leader
Sutherland Global Service
02.2025 - Current
Sales manager
Sutherland Global Service
06.2024 - 01.2025
Customer service representative
Sutherland global
07.2023 - 05.2024
Bachelor degree - pharmacy
Damanhour University
09.2018 - 07.2023
B2 - German
Goethe Institut
04.2001 -
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