Highly motivated and customer focused Customer Support Representative with strong communication, problem solving and efficient queries handling skills. Gained valuable experience at "Talaat Moustafa Group" in managing customer queries, advertising and working under pressure. Proficient in CRM systems to enhance customer experience and committed to providing high quality service and enhancing customer relationships.
-Member Relations : Address member complaints and inquiries promptly and professionally, striving to resolve issues to enhance member satisfaction.
-Reporting : Prepare and deliver detailed daily reports to management, highlighting membership trends, issues, and suggestions for improvement.
-professional Reporting : Generate regular reports that provide insights into "talaat moustafa" activities, ensuring transparent communication with management.
-Strong communication and interpersonal skills.
-proficiency in microsoft office.
-Ability to work independently as well as part of a team.
-Trainee Accounting Department, singificant independent companies, suppliers and distributors of chemical raw materials in the egyptian market.
-Played a key role in the annual budgeting process ,including variance analysis which led to more accurate forecasting.
Public relations
Social media expertise
Teamwork
Customer service
Teamwork and collaboration
Problem-solving
Team management
Time management
Data entry
Excellent communication
Decision-making
Fast Learner
Microsoft Excel
Leadership