Mohamed Abdelmoniem
Operations Manager & Customer Relations Manager
New Cairo,C
Summary
Dynamic Mechatronics Engineer with a diverse career spanning engineering, customer relations, and project management, currently serving as an Operations Manager. Known for blending strong technical expertise with strategic leadership to drive operational efficiency, process optimization, and customer satisfaction. Experienced in managing multidisciplinary teams, coordinating complex projects from concept to execution, and maintaining strong client partnerships. Adept at problem solving, resource planning, and implementing data driven decisions that enhance productivity and business performance. Committed to continuous improvement and delivering measurable results across engineering and operational functions.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Relations Manager
Oasis Computer Sustems
07.2025 - Current
- Developed and maintained strong relationships with clients to enhance customer satisfaction.
- Resolved customer inquiries and complaints efficiently, ensuring timely follow-up and resolution.
- Collaborated with cross-functional teams to streamline communication and improve service delivery.
- Analyzed customer feedback to identify trends and implement strategies for service improvement.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Created customer support strategies to increase customer retention.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
Operations Manager
Oasis Computer Systems
05.2023 - Current
- Streamlined operational processes to enhance efficiency and reduce costs.
- Supervised team performance, providing coaching and support to meet production goals.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed workflow patterns to identify areas for improvement and increased productivity.
Mechatronics Engineer
Marina Co.ltd
04.2021 - 04.2023
- Designed and implemented automated control systems for enhancing operational efficiency.
- Conducted troubleshooting and maintenance on mechatronic systems to ensure optimal performance.
- Collaborated with cross-functional teams to develop innovative solutions for complex engineering challenges.
- Improved system designs by integrating advanced sensors and actuators for increased precision.
- Worked as a sales engineer as well and became a branch manager due to the strong communication skills and having strong bonds with clients.
Education
AI Diploma - Artificial Intelligence
Iromi Elite
Sudan 04.2001 -
Marketing Diploma - Marketing
Iromi Elite
Cairo 04.2001 -
Bachelor in Mechatronics Engineering - Engineering
Future University
Sudan 04.2001 -
Course - B2B Selling Skills
Zafar Training Center
Sudan 04.2001 -
Course - MEP
Mayor Engineering Training Center
Sudan 04.2001 -
Course - Fundamental of Engineering
Petroleum Technical Center
Sudan 04.2001 -
Skills
Customer relationship management
Project management
Business operations
Industrial automation
Pneumatic systems
Hydraulic systems
Machine learning
PLC programming
Automation
Self motivation
Analytical thinking
Problem-solving
Modeling skills
Adaptability
Manufacturing engineering
Goal setting
Multitasking
Relationship building
Interpersonal communication
Teamwork
Safety protocols
Social media marketing
Digital marketing
Work flow planning
GYM, swimming, boxing, hunting
An active fitness enthusiast committed to discipline, endurance, and continuous self improvement through regular gym training, swimming, and boxing. These activities have strengthened my focus, resilience, and stress management qualities I bring into my professional life. I also enjoy hunting, which has sharpened my patience, precision, and decision making under pressure. Together, these pursuits reflect a balanced lifestyle built on determination, control, and strategic thinking.
Timeline
Customer Relations Manager
Oasis Computer Sustems
07.2025 - Current
Operations Manager
Oasis Computer Systems
05.2023 - Current
Mechatronics Engineer
Marina Co.ltd
04.2021 - 04.2023
AI Diploma - Artificial Intelligence
Iromi Elite
04.2001 -
Marketing Diploma - Marketing
Iromi Elite
04.2001 -
Bachelor in Mechatronics Engineering - Engineering
Future University
04.2001 -
Course - B2B Selling Skills
Zafar Training Center
04.2001 -
Course - MEP
Mayor Engineering Training Center
04.2001 -
Course - Fundamental of Engineering
Petroleum Technical Center
04.2001 -