Mohamed Abdelrazek
Flight operation Supervisor - Tiger Aviation Service
Cairo,C
Summary
Proven leader in optimizing operations and enhancing customer experiences, notably at Tiger Aviation Service. Excelled in crisis management and stakeholder relations, boosting efficiency and satisfaction. Skilled in Microsoft Excel and active listening, I consistently achieve targets, evidenced by reducing flight delays and increasing sales revenues by over 20%.
Overview
18
18
years of professional experience
Work History
Flight Operations Supervisor
Tiger Aviation Service
11.2019 - Current
- Facilitated smooth international flights by securing necessary permits and coordinating with foreign aviation authorities.
- Managed crisis situations effectively by implementing emergency protocols and coordinating response efforts with relevant stakeholders.
- Developed strong relationships with key vendors including fuel suppliers, catering services, and ground handling providers for improved service levels at competitive costs.
- Stocked aircraft cabins with necessary equipment and supplies.
- Upheld company standards by maintaining professional appearance and demeanor at all times while interacting with passengers and colleagues alike.
- Reduced flight delays by effectively managing passenger boarding processes and timely baggage handling.
- Promoted environmental sustainability within the airport by participating in waste reduction initiatives and adhering to eco-friendly practices during ground handling operations.
- Supported smooth airport operations through effective communication with airline representatives, pilots, and other ground services staff.
- Managed ticket counter duties, including issuing boarding passes, processing baggage claims, and addressing customer inquiries or concerns.
- Maintained a safe working environment by adhering to safety regulations and conducting regular inspections of equipment.
- Handled irregular operations such as flight cancellations or delays, providing timely updates to affected passengers.
- Ensured customer satisfaction through prompt and courteous service during check-in and boarding procedures.
- Streamlined the organization of passenger queues during peak hours to expedite check-in procedures and reduce wait times.
- Expedited cargo loading/unloading processes to minimize turnaround time for aircraft departures.
- Enhanced ground operations efficiency by coordinating aircraft arrival and departure activities.
- Provided accurate information on flight schedules, gate assignments, and luggage allowances to ensure a seamless travel experience for passengers.
- Refueled daily aircraft for arrival and departure flights.
- Performed routine equipment checks and reported any necessary repairs or maintenance needs to management promptly.
- Contributed to team success by cross-training in various roles within the ground handling department as needed during high-traffic periods or staff shortages.
- Assisted in the training of new hires within the Ground Handling Agent team, sharing expertise on standard operating procedures and best practices in customer service excellence.
- Liaised with airline representatives to address service issues and escalate concerns as needed, ensuring a positive experience for both passengers and carriers.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 15 daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Guided aircraft into and out of parking positions using hand signals.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Developed contingency plans for unexpected situations such as equipment malfunctions or crew unavailability, reducing potential downtime or cancellations.
- Enhanced team performance through regular training sessions and performance evaluations, leading to a more efficient work environment.
Legal Affairs Manager
Ajlan and Brothers Company
08.2017 - 01.2019
- Oversaw the development of a robust intellectual property portfolio, safeguarding valuable assets from infringement or misuse.
- Streamlined contract negotiation processes for improved efficiency and reduced risk exposure.
- Managed due diligence efforts during mergers and acquisitions transactions, mitigating risks associated with these business activities.
- Maintained strong relationships with regulatory agencies, facilitating open communication channels for successful collaboration.
- Collaborated with cross-functional teams to address potential legal issues proactively, mitigating risks effectively.
- Managed complex litigation cases, achieving favorable outcomes for the organization.
- Established effective risk management practices across the organization by identifying potential threats and developing mitigation plans proactively.
Sales Representative
Ajlan and Brothers Company
10.2014 - 08.2017
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Used customer insights to develop innovative sales strategies to increase sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Supervisor
Edita Food Industries
06.2011 - 08.2014
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Trained team members in successful strategies to meet operational and sales targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Created employee schedules to align coverage with forecasted demands.
Specializing in Selling Tourist Trips
Private Job
04.2007 - 01.2010
- Built personal relationships with guests to promote positive experiences.
- Enhanced visitor experience by providing engaging and informative tours of various sites.
- Resolved customer complaints or concerns in a timely and professional manner, ensuring a positive outcome for all parties involved.
- Strengthened company reputation as a premier tourist guide service through consistently positive reviews from satisfied customers.
- Collected and deposited payments from guests.
- Contributed to team success through active participation in staff meetings, trainings, and professional development opportunities within the tourism industry.
- Cultivated relationships with local vendors for special deals or discounts benefiting tourists under my guidance.
- Expanded company''s reach by offering diverse tour packages catering to different interests, such as history, art, nature, or cuisine-focused excursions.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
- Planned and organized tours by determining routes, selecting sights and landmarks to visit, and coordinating transportation and accommodations.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Education
Law Degree - LAW
Faculty of Law, Ain Shams University
Cairo, Egypt 04.2001 -
Skills
Customer Service
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Flight Operations Supervisor
Tiger Aviation Service
11.2019 - Current
Legal Affairs Manager
Ajlan and Brothers Company
08.2017 - 01.2019
Sales Representative
Ajlan and Brothers Company
10.2014 - 08.2017
Sales Supervisor
Edita Food Industries
06.2011 - 08.2014
Specializing in Selling Tourist Trips
Private Job
04.2007 - 01.2010
Law Degree - LAW
Faculty of Law, Ain Shams University
04.2001 -
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