Mohamed Abdelrazek

Supported the sales department by preparing client proposals, managing inquiries, and maintaining accurate CRM records, contributing to a 15% increase in lead conversion.

Coordinated daily flight operations, including scheduling, dispatching, and ground services, ensuring 100% on-time departures during peak season.

Managed catering arrangements for private and training flights, customizing menus for VIP clients and ensuring all special requests were met.

Acted as the primary point of contact between clients, operations, and service providers, improving communication flow and operational efficiency.

Assisted in planning and executing corporate events, open days, and aviation exhibitions, enhancing the company’s brand visibility.

Maintained detailed logs and compliance documentation, supporting internal audits and improving regulatory readiness.

Streamlined vendor coordination and reduced catering costs by renegotiating supplier contracts.

• Attended and completed required online and in-person training and mentored newer agents in advanced roles.
• Organized crash response services to unmanned aerial vehicles operating at airfield and prepared site for follow-on investigation.
• Loaded and unloaded baggage of various weights and dimensions to and from aircraft and baggage areas.
• Contributed to on-time departures by efficiently managing the loading and unloading of baggage, cargo, and mail.
• Understood FAA, TSA and airport regulations and verified compliance.
• Assisted in maintaining a safe and orderly ramp area by conducting timely inspections and addressing potential hazards.
• Managed flight itinerary updates and communicated changes to appropriate air traffic control contacts to optimize movements and protect aircraft.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
• Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
• Contributed to a positive working atmosphere among colleagues through effective communication skills and teamwork initiatives.
• Collaborated with colleagues to effectively manage irregular operations during weather disruptions or technical issues.
• Marshaled large and small aircraft to and from parking areas, ramps and airfields.
• Expedited passenger boarding process by accurately validating travel documents and efficiently managing gate queues.
• Monitored safety-sensitive zones and enforced security measures throughout ground operations.
• Delivered comprehensive training programs for new hires to ensure seamless integration into the ground operations team environment.
• Minimized delays related to aircraft servicing with proactive coordination among catering, fueling, cleaning teams, and crew members.
• Assisted in developing contingency plans for emergency situations, ensuring preparedness and quick response capabilities.
• Oversaw fueling, cargo management, and departure of aircraft at busy all facility with 20daily departures and arrivals.

• Oversaw ticketing, gate and ramp services.
• Monitored security and maintained operational protocols.
• Enhanced passenger satisfaction by efficiently managing daily operations and addressing customer concerns promptly.
• Maintained open communication channels between management and staff members to address concerns proactively before they impacted operations or customer experiences negatively.
• Managed team member schedules and work assignments.
• Coordinated timely departures by effectively communicating with gate agents, flight crews, and ground personnel.
• Evaluated employee performance regularly, providing constructive feedback and growth opportunities as needed for continued development within the team.

• Oversaw ticketing, gate and ramp services.
• Monitored security and maintained operational protocols.
• Oversaw inventory management processes for essential supplies at the terminal level, ensuring adequate stock levels were maintained at all times without excess wastage or spoilage of resources.
• Resolved escalated customer issues in a professional manner, resulting in increased loyalty from satisfied clients.
• Conducted thorough investigations into passenger complaints or incidents, implementing corrective actions when required to prevent future occurrences of similar situations.
• Liaised closely with security teams to enforce safety protocols and ensure the well-being of passengers, staff, and airport property.

• Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
• Positioned and towed aircraft from remote locations of airport to designated areas for operation.
• Stocked aircraft cabins with necessary equipment and supplies.
• Assisted in the training of new hires within the Ground Handling Agent team, sharing expertise on standard operating procedures and best practices in customer service excellence.
• Addressed any discrepancies in weight-and-balance documentation for aircraft prior to departure, ensuring compliance with regulatory requirements for safe operation.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over20 daily flights.