MOHAMED ABDEL SHAFY
Customer Support
Giza,Egypt
Summary
Enthusiastic newcomer eager to kickstart my career journey. I bring a strong willingness to learn and a positive attitude to every task. Excited about the opportunity to contribute, grow, and develop my skills.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Travel Advisor
Transcom, TUI
Cairo, Egypt
05.2024 - Current
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Assisted clients in choosing suitable vacation packages by assessing their needs and preferences.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
Supervisor
Allianz Insurance
Cairo, Egypt
06.2022 - 09.2022
- Marketing, Sales Communicating with clients
- Offering the customers the insurance programs provided by the company
Founder
Enjoy Pops - Food Truck
Cairo, Egypt
04.2021 - 03.2022
- CEO
- Marketing
- Management
- Sales
- Quality Control
- Deals
- Contracts
Warehouse Manager
Ahram School
12.2021 - 02.2022
Internship
- Managing and organizing the school’s supplies.
- Preparing documents and amending them.
Secretary
GMC
Cairo, Egypt
06.2019 - 09.2019
- Organization of meetings and official appointments and Organizing documents and records.
- Receiving phone calls and mails
- Preparing documents and amending them.
Education
Bachelor of Science - Logistics And Supply Chain Management
Arab Academy For Science And Technology
Cairo, Egypt 09.2018 - 05.2022
Skills
Communication
Negotiation
Working under pressure
Patience
Problem-Solving
Flexibility
Handle customers
SKILLS
- Communication
- Negotiation
- Working under pressure
- Patience
- Problem-Solving Skills
- Flexibility
- Hard Worker
- Handle customers
- Eager to Learn More
Timeline
Travel Advisor
Transcom, TUI
05.2024 - Current
Supervisor
Allianz Insurance
06.2022 - 09.2022
Warehouse Manager
Ahram School
12.2021 - 02.2022
Founder
Enjoy Pops - Food Truck
04.2021 - 03.2022
Secretary
GMC
06.2019 - 09.2019
Bachelor of Science - Logistics And Supply Chain Management
Arab Academy For Science And Technology
09.2018 - 05.2022
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