Mohamed Abo Rokba

Led a high-performing team of 15+ representatives, optimizing efficiency and customer satisfaction.
Provided mentorship, training, and performance coaching, boosting team
productivity by 20%.
Monitored and optimized KPIs, ensuring consistently high customer retention and engagement.
Redesigned internal processes, reducing response times by 30% and improving overall service quality.

• Mentored junior team members, contributing to their professional growth and development.
• Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
• Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
• Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.

Excel in Delivering CX towards Program Expansion & Increasing Clint revenue.
Exceeded monthly sales goals by 15-20%, ranking among top performers.
Addressed customer objections, closing high-value deals through strategic
negotiation.

• Investigated discrepancies in shipping documents and resolved issues with vendors.
• Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
• Managed import and export of hazardous materials in compliance with applicable laws and regulations.
• Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.

Excel in Delivering Customer experience towards Program Expansion & Increasing Clint revenue.
Exceeded monthly sales goals by 15-20%, ranking among top performers.
Addressed customer objections, closing high-value deals through strategic negotiation.