Mohamed Abou Alam

• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Reported issues to higher management with great detail.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
• Facilitated strategy development and planned with cross-functional teams.
• Wrote and distributed press releases to increase brand visibility.
• Contribute in the business development of the existing insurance partners
• Introduce new partnerships to the company in different sectors (Maven, B.tech & Apple, Vodafone)
• Develop new insurance products that fit AXA partners (purchase protection, Secure Wallet, Electronic Devices Screen Protection, Payment Protection & Travel Safe Booking)
• Prepare insurance proposition for the potential & existing partners’ sectors (Real estate, Home appliances, Electronics, Hospitalities)

• Assisted in recruiting, hiring and training of team members.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Developed staff training programs that resulted in improved product knowledge and enhanced selling skills.
• Develop and implement an efficient and long term distribution plan for the retail products
• Develop pricing tool for the retail motor product
• Supervise, and mentor staff on business development matters
• Drive growth, product and sales training among all distribution channels

· Managing and Approving the requested quotations and handling negotiations of terms, conditions, exclusions and rate provided to secure the business.

· Coaching assistant UWs in Issuing policies and reinsurance arrangements

Working on approving new products.

· Monitor the profitability of the portfolio

· Develop UW policy, RI policy and local guidelines

· Meet internal requirements in respect of Internal Audit, Compliance.

• Tracked and updated organizational guarantees, keeping financing terms in line with company profit and risk management objectives and guidelines.
• Made decisions on acceptance, rejection, or modification of business proposals.
• Developed customized training programs for new hires in the underwriting department to accelerate their ramp-up process.
• Made approval and denial recommendations by determining accurate risk levels.
• Analyzing the clients’ risks exposures and propose the suitable insurance cover.
• Handling all submissions received from clients, brokers & insurance companies on direct and facultative basis.
• Supervising the multinational accounts team
• Developing new products in the Egyptian insurance market
• Handling the claims received in both lines (Personal Accident & Travel)
• Maintaining relationships with key clients and brokers
• Ability to chase up new business opportunities
• Prepare brokers contracts
• Establish business strategies and carried out market analysis.

• Streamlined sales processes with the implementation of CRM software, increasing efficiency across the team.
• Built relationships with customers and community to establish long-term business growth.
• Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
• Recruited top-performing talent to build a high-functioning team focused on achieving aggressive sales targets.
• Analyzed sales and marketing data for improved strategies.
• Boosted sales revenue by implementing strategic marketing campaigns and conducting regular market research.
• Supervise and lead the sales team.
• Handling the captive account of Al Futtaim Group (Toys R Us, Toyota, Honda & National Union Bank).
• Coordinate with the underwriting team to manage the brokers/clients requests.

• Handled classroom administration for professors.
• Performed research to serve as basis for academic writing for publication.
• Worked with dean to assess and evaluate courses and programs in appropriate discipline.
• Demonstrated strong interpersonal and communication skills, resulting in clear subject matter discussion with students.
• Guided students in researching, structuring and presenting debate case.
• Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.
• Created materials and exercises to illustrate application of course concepts.

• Utilized [Software] to document and track customer account details.
• Conducted annual reviews of existing policies to update information.
• Analyzed customer needs to provide customized insurance solutions.
• Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
• Analyzing the risks exposures for the bank different departments.
• Risk survey for different bank branches to ensure the standard safety measures are implemented.
• Review existing polices and propose new coverage
• Coordinate with the assigned insurance company in policies issuance, claims handling, reports and renewals.

• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
• Developed and maintained strong working relationships with professionals within assigned territory.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managing the insurance portfolio of major international accounts from different fields such as: Credit Agricole Egypt, Piraeus Bank, S.C. Johnson, Taqa Marketing, Sigma paints, British American Tobacco.