MOHAMED ABOZEKRY
Branch Manager
Vila 187 ,15 S.T, Compound Alnakheel,First Settlement,New Cairo,Egypt.
Summary
Results-driven and highly experienced Sales Manager with 17+ years of expertise in the jewelry industry. Demonstrated success in driving sales growth, cultivating strong client relationships, and leading high-performing teams. Skilled in developing innovative sales strategies, optimizing operational processes, and delivering exceptional customer experiences. Proficient in market analysis, product positioning, and consistently achieving revenue targets in competitive markets. Passionate about luxury goods and dedicated to upholding the highest standards of quality and service. A strategic leader with a deep understanding of the jewelry market and a talent for fostering long-term client loyalty.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Branch Manager
IRAM JEWELRY
12.2017 - Current
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Oversaw inventory management, ensuring optimal stock levels and minimizing losses.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Improved sales forecasting accuracy, utilizing data analytics to predict market trends and adjust sales strategies accordingly.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Resolved customer complaints to maintain high level of satisfaction.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Deputy Branch Manager
FITAIHI JEWELLERY
11.2016 - 11.2017
- Managed daily operations to ensure smooth functioning of the branch and timely completion of tasks.
- Enhanced branch efficiency by streamlining internal processes and implementing staff training programs.
- Monitored employee performance and provided constructive feedback for professional growth and development.
- Increased customer satisfaction with personalized service strategies and superior problem-solving skills.
- Assisted Branch Manager in budget preparation, monitoring expenses closely to prevent cost overruns or wasteful spending.
- Managed cross-selling initiatives that expanded existing customer relationships while bringing onboard new clientele, contributing to the overall growth of the branch.
- Analyzed market trends to stay current on industry best practices, incorporating new ideas into existing strategies for continuous improvement.
- Collaborated with senior management to develop branch goals, aligning them with company objectives.
Sales Supervisor
IRAM JEWELRY
01.2010 - 10.2016
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Analyzed sales data to set quotas and assess potential areas of growth.
- Checked store merchandise regularly for proper display and replenishment.
- Collaborated with other departments to ensure seamless communication and smooth workflow across teams.
Cash Collection Supervisor
IRAM JEWELRY
01.2009 - 12.2009
- Collaborated with other departments to resolve account discrepancies and improve overall cash flow management.
- Managed a diverse portfolio of clients, ensuring timely follow-up on outstanding debts while adhering to ethical debt collection practices.
- Analyzed aging reports regularly to identify trends in overdue balances and develop targeted strategies for addressing specific issues.
Accountant Treasury Supervisor
IRAM JEWELRY
01.2008 - 12.2008
- Handled day-to-day accounting processes to drive financial accuracy.
- Gathered financial information, prepared documents, and closed books.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Used advanced software to prepare documents, reports, and presentations.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Prepared and filed tax forms to meet needs of customers.
- Improved financial reporting accuracy through meticulous data analysis and reconciliation efforts.
Education
Diamond Grading And Identification Certificate
HRD Antwerp
Cairo, Egypt05-2014
Bachelor of Commerce - Accounting And Finance
Ain Shams University
Cairo, Egypt 04.2001 - 01.2007
Skills
Sales planning
Personal Information
- Date of Birth: 05/06/86
- Nationality: Egyptian
- Marital Status: Married
Timeline
Branch Manager
IRAM JEWELRY
12.2017 - Current
Deputy Branch Manager
FITAIHI JEWELLERY
11.2016 - 11.2017
Sales Supervisor
IRAM JEWELRY
01.2010 - 10.2016
Cash Collection Supervisor
IRAM JEWELRY
01.2009 - 12.2009
Accountant Treasury Supervisor
IRAM JEWELRY
01.2008 - 12.2008
Bachelor of Commerce - Accounting And Finance
Ain Shams University
04.2001 - 01.2007
Diamond Grading And Identification Certificate
HRD Antwerp
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