Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohamed Abuelnaga

Cairo,C

Summary

With a strong background in customer service, technical support, marketing,content writing and sales, I am excited to pursue a Master's in Hospitality Management and International Tourism. My career has honed my ability to deliver exceptional customer experiences and resolve complex issues efficiently, skills crucial for the hospitality industry. My marketing and sales expertise has involved designing and executing campaigns that drive engagement and revenue, which I plan to leverage to enhance guest experiences and optimize operational performance in tourism settings.

Additionally,my technical support experience equips me with the problem-solving skills needed to address and anticipate challenges in a fast-paced environment. My goal is to blend my diverse skill set with advanced academic knowledge to contribute innovative solutions and strategic insights to the global hospitality and tourism sectors. I am excited to deepen my understanding and apply my experience to create memorable, high-quality experiences for guests worldwide.

Overview

4
4
years of professional experience

Work History

Content Writer

Pearls Construction
Cairo
04.2024 - Current
  • Generated ideas for new content topics based on customer feedback and market research data.
  • Created content for websites, blogs and social media accounts to increase visibility and engagement.
  • Used targeted keywords to optimize web pages for maximum visibility.

Program Advisor

UO People
Cairo
12.2023 - 04.2024
  • Provided solutions to students who had difficulties in their education at the university.
  • Made daily reports on students with grades close to failing
  • Sent daily emails with important news that students ought to be aware of

Telemarketer

Elements Business Development
Cairo
07.2023 - 10.2023
  • Provided product information, answered questions, and offered solutions to customer inquiries.
  • Utilized customer relationship management software for tracking leads and sales efforts.
  • Consistently met daily, weekly, monthly call quotas set forth by management team.
  • Made cold calls on a daily basis, assisting those who were interested in selling their properties.

Telemarketer

Nile CRM
Cairo
07.2023 - 10.2023
  • Maintained up-to-date knowledge of company products and services.
  • Made calls to companies who posted positions related to IT and offered them assistance in the recruitment process.
  • Participated in weekly team meetings to discuss performance metrics and improvement ideas.

Travel Agent

TUI
Cairo
06.2022 - 04.2023
  • Planned special events such as honeymoons or destination weddings.
  • Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.
  • Handled customer complaints in a professional manner to ensure satisfaction with the service provided.

Career Services Advisor

The Knowledge Hub Universities
Cairo
03.2022 - 08.2022
  • Advised students on how to use online resources effectively in their job searches.
  • Reviewed student resumes for accuracy and completeness prior to submission.
  • Helped organize events that helped students decide which path they would like to follow right after graduation.

Technical Support Engineer

UX Call Centers
Cairo
03.2021 - 10.2021
  • Provided remote assistance to end-users when needed.
  • Assisted customers with troubleshooting software and hardware issues.
  • Assisted users with password resets and account lockout resolutions.
  • Provided technical support to customers by troubleshooting and resolving hardware and software issues.

Sales Advisor

Virgin Mega Stores
Cairo
09.2020 - 12.2020
  • Resolved customer complaints in a timely manner with empathy and understanding.
  • Provided customers with information on products and services available.
  • Demonstrated product features and benefits to potential customers.

Education

Bachelor of Science - Business Administration

The British University in Egypt
Cairo
10-2021

Bachelor of Science - Business Administration

London South Bank University
London
09-2021

Skills

  • Content Writing
  • Concept Development
  • Google Slides
  • Microsoft Powerpoint
  • Microsoft Excel
  • Microsoft Word

Languages

Arabic
First Language
English
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
French
Beginner (A1)
A1

Timeline

Content Writer

Pearls Construction
04.2024 - Current

Program Advisor

UO People
12.2023 - 04.2024

Telemarketer

Elements Business Development
07.2023 - 10.2023

Telemarketer

Nile CRM
07.2023 - 10.2023

Travel Agent

TUI
06.2022 - 04.2023

Career Services Advisor

The Knowledge Hub Universities
03.2022 - 08.2022

Technical Support Engineer

UX Call Centers
03.2021 - 10.2021

Sales Advisor

Virgin Mega Stores
09.2020 - 12.2020

Bachelor of Science - Business Administration

The British University in Egypt

Bachelor of Science - Business Administration

London South Bank University
Mohamed Abuelnaga