Summary
Overview
Work History
Education
Skills
Certification
Military Status
Personal Information
Languages
Work Availability
Websites
Interests
Affiliations
Work Preference
Timeline
Hi, I’m

Mohamed Adel

ICT Engineer
8th District, Nasr City

Summary

Experienced in managing support teams to ensure high customer satisfaction. Utilizes advanced problem-solving techniques to handle complex issues efficiently. Demonstrates a track record of fostering team collaboration and promoting continuous improvement.

Overview

12
years of professional experience
6
years of post-secondary education
19
Certifications
2
Languages

Work History

Vodafone Intelligent Solutions
Cairo, Cairo Governorate

Senior Asset Management Operation Support Lead
10.2021 - Current

Job overview

  • Managed life cycle replacement of hardware and software.
  • Assisted in budget management, planning for annual technology expenditures, and cost-saving initiatives.
  • Maintained extensive knowledge of VOIS-EG IT Policy, ensuring full compliance in all asset management activities.
  • Served as a trusted advisor for clients seeking strategic insights regarding property investments or asset management decisions.
  • Facilitated internal audits and prepared detailed reports on findings.
  • Managed a team of support professionals, fostering teamwork and setting performance goals.
  • 100% Accuracy with no missing Assets
  • Excellent Efforts & Building the Required skills to Support All VOIS-EG Mac Users
  • Facilitated onboarding process for new hires, accelerating their integration into team

MA System Design
Cairo

I.C.T. Engineer and PM Consultancy (Freelance)
06.2020 - 01.2022

Job overview

  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines With SLA more than 98%.
  • Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
  • Wrote, reviewed and edited technical document in accordance with template requirements.
  • Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.

Limak Construction Industry & Trade Inc.
Cairo, Cairo Governorate

I.C.T. Engineer at Cairo Airport Terminal 2
11.2016 - 09.2020

Job overview

  • Enhanced system efficiency with Preventive maintenance Sand troubleshooting tasks.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Optimized engineering processes by implementing innovative solutions and streamlining workflow.
  • Reviewed technical drawings developed by CAD technicians and drafters.
  • Reduced project completion time with efficient resource allocation and effective communication strategies.
  • Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.

Semiramis InterContinental Cairo
Cairo, Cairo Governorate

I.T. Supervisor (Section Head)
08.2015 - 11.2016

Job overview

  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Served as a liaison between IT department and executive leadership team, effectively communicating project updates and strategic initiatives.
  • Conducted regular audits of hardware and software assets, identifying areas for improvement or replacement as needed to maintain optimal performance levels within the organization's infrastructure.
  • Streamlined IT processes through the development of comprehensive documentation and procedural guidelines.
  • Ensured data security by introducing robust backup systems and deploying regular vulnerability assessments.

Royal Maxim Palace Kempinski

I.C.T. Assistant (Opening Team)
08.2014 - 09.2015

Job overview

  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Assisted manager in all aspects of business operations.
  • Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
  • Contributed to project success, coordinating logistics and resources for multiple concurrent projects.

European Union Election Observation Mission (GIZ)

I.T. Assistant Manager
04.2014 - 07.2014

Job overview

  • Coordinated with vendors to procure hardware, software, and services at competitive rates.
  • Facilitated seamless data migrations during system implementation without any disruption or loss of crucial information.
  • Collaborated with cross-functional teams to identify business requirements for IT projects, ensuring alignment with organizational goals and objectives.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure, assessing areas in need of improvement.

Semiramis InterContinental Cairo

I.T. Coordinator
12.2012 - 04.2014

Job overview

  • Implemented robust backup strategies, safeguarding critical data from loss or corruption.
  • Coordinated software upgrades across multiple departments, ensuring minimal disruption to daily operations.
  • Managed daily operations for streamlined workflow and optimal productivity.
  • Coordinated resources effectively to support daily operations and achieve organizational goals.
  • Enhanced dock productivity by efficiently coordinating and allocating resources for daily operations.
  • Managed daily operations for improved branch performance and profitability.

Education

El Shorouk Academy
Cairo, Egypt

Bachelor of Science from Computer Science
09.2006 - 05.2012

Skills

ITIL

Certification

Delegating

Military Status

Exempted

Personal Information

  • Place of Birth: Cairo, Egypt
  • Date of Birth: 05/16/89
  • Nationality: Egyptian
  • Marital Status: Single

Languages

English
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Learning

Sharing Knowledge

Affiliations

  • Famiy
  • Work
  • Friends

Work Preference

Work Type

Full Time

Work Location

HybridOn-SiteRemote

Important To Me

Career advancementPersonal development programs

Timeline

Senior Asset Management Operation Support Lead

Vodafone Intelligent Solutions
10.2021 - Current

I.C.T. Engineer and PM Consultancy (Freelance)

MA System Design
06.2020 - 01.2022

I.C.T. Engineer at Cairo Airport Terminal 2

Limak Construction Industry & Trade Inc.
11.2016 - 09.2020

I.T. Supervisor (Section Head)

Semiramis InterContinental Cairo
08.2015 - 11.2016

I.C.T. Assistant (Opening Team)

Royal Maxim Palace Kempinski
08.2014 - 09.2015

I.T. Assistant Manager

European Union Election Observation Mission (GIZ)
04.2014 - 07.2014

I.T. Coordinator

Semiramis InterContinental Cairo
12.2012 - 04.2014

El Shorouk Academy

Bachelor of Science from Computer Science
09.2006 - 05.2012

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Mohamed AdelICT Engineer