Experienced in managing support teams to ensure high customer satisfaction. Utilizes advanced problem-solving techniques to handle complex issues efficiently. Demonstrates a track record of fostering team collaboration and promoting continuous improvement.
ITIL
Hospitality ICT Systems
AirPort ICT Systems
IT Asset Management
IT Planning & Governance
Information Security
PMP
Team management
Escalation handling
Remote support
Network troubleshooting
SLA compliance
Application support
Learning
Sharing Knowledge