Mohamed Ahmed
Egypt,Cairo
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Call Center Agent
Banque Misr
Egypt, Nasr City
07.2023 - Current
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues, and complaints via telephone, email, and chat.
- Provided accurate information on products and services to customers.
- Resolved customer service inquiries promptly and efficiently.
- Processed orders accurately and timely.
- Maintained up-to-date knowledge of the company's products, services, and promotions.
- Identified customer needs by asking probing questions and actively listening to responses.
- Evaluated customer feedback to identify areas for improvement in the call center operations.
- Managed customer accounts, including updating account information as needed.
Receptionist
Cairo Clinical Lab
Egypt, 15th May City
10.2018 - 06.2023
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Call Center Agent
National Bank Of Egypt
Egypt, 6 October
08.2022 - 11.2022
- Greeted customers in a professional and courteous manner.
- Assisted customers with inquiries, issues, and complaints via telephone, email, and chat.
- Maintained up-to-date knowledge of the company's products, services, and promotions.
- Processed orders accurately and timely.
- Resolved customer service inquiries promptly and efficiently.
- Provided accurate information on products and services to customers.
- Identified customer needs by asking probing questions and actively listening to responses.
- I followed up with customers regarding their satisfaction with the product or service they received.
- Reported any technical problems encountered while taking calls to the IT department.
Education
Bachelor's - Management Information Systems
Thebes Academy
Egypt 10.2018 - 05.2022
Diploma - Web Development
Russian Culture Center
Dokki 2021.09 - 2021.11
Diploma - Web Design
Russian Culture Center
Dokki 08.2021 - 10.2021
Skills
- Communicating With Clients
- Client Interactions
- Providing Customer Support
- Customer Service
- Call Center Customer Service
- Database Management
Web Designer Administrator
- working on a brand new website or updating existing pages.
- administration of organizations, business administration, and nonprofit management.
Languages
Arabic
First Language
English
Intermediate (B1)
B1
Timeline
Call Center Agent
Banque Misr
07.2023 - Current
Call Center Agent
National Bank Of Egypt
08.2022 - 11.2022
Diploma - Web Development
Russian Culture Center
2021.09 - 2021.11
Diploma - Web Design
Russian Culture Center
08.2021 - 10.2021
Receptionist
Cairo Clinical Lab
10.2018 - 06.2023
Bachelor's - Management Information Systems
Thebes Academy
10.2018 - 05.2022
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