Mohamed Ahmed

Work History

Software Developer

AppClick

01.2017 - Current

Saved time and resources by identifying and fixing bugs before product deployment.
Translated customer requirements into written use cases.
Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
Developed conversion and system implementation plans.
Coordinated deployments of new software, feature updates and fixes.
.Streamlined workflows by creating reusable code libraries for common functions and features across multiple projects.
Analyzed work to generate logic for new systems, procedures and tests.
Designed and implemented scalable applications for data extraction and analysis.
Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
Designed intuitive graphical user interfaces to improve user experience.
Created proofs of concept for innovative new solutions.
Developed next generation integration platform for internal applications.
Developed software for desktop and mobile operating systems.
Designed and developed analytical data structures.
Gained strong leadership skills by managing projects from start to finish.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Learned and adapted quickly to new technology and software applications.
Worked well in a team setting, providing support and guidance.
Self-motivated, with a strong sense of personal responsibility.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.
Integrated constructive programs into cohesive product.
Built databases and table structures for web applications.
Participated in software field testing to verify performance of developed projects.
Tuned systems to boost performance.
.Facilitated seamless system integrations by working closely with third-party vendors to ensure compatibility between applications.

Network Specialist

Network Station

02.2016 - 12.2018

Monitored system logs for all company computers and devices to maximize uptime.
Educated end-users on best practices for maintaining secure connections, reducing the risk of unauthorized access or data breaches.
Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and encryption.
Maintained thorough understanding of local area and wide area networking and components.
Upgraded and expanded network systems and components.
Created inventory, report and invoicing databases.
Built server systems and installed into racks.
Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
Upgraded network software and hardware for optimized performance.
Collaborated with IT team members to develop comprehensive strategies for network upgrades and expansions.
Designed and implemented networks in collaboration with project engineers.
Communicated with vendors to resolve network outages and periods of reduced performance.
Administered software licensing and purchasing for effective installation of network.
Developed detailed documentation, providing a valuable resource for the entire IT department when addressing network-related tasks or projects.
Designed and evaluated WAN and LAN connectivity technologies.
Set up hardware and software in optimal configurations to meet network performance requirements.
Managed vendor relationships, resulting in cost-effective solutions for hardware and software purchases.
Worked well in a team setting, providing support and guidance.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Demonstrated strong organizational and time management skills while managing multiple projects.
Worked effectively in fast-paced environments.
Excellent communication skills, both verbal and written.
Worked flexible hours across night, weekend, and holiday shifts.

IT Support Specialist

INEC

01.2015 - 02.2016

Provided Tier 1 IT support to non-technical internal users through desk side support services.
Developed custom scripts to automate repetitive tasks, increasing efficiency in daily operations.
Maintained servers and systems to keep networks fully operational during peak periods.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Supported critical business applications'' uptime by effectively identifying root causes of incidents and coordinating efficient resolutions.
Delivered onsite technical support for [Number] employees.
Patched software and installed new versions to eliminate security problems and protect data.
Assisted in development of system security protocols.
Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
Tested new software and hardware prior to deployment.
Created user accounts and assigned permissions.
Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
Answered questions and provided information to customers about new software or hardware.
Optimized network performance with regular maintenance checks, software updates, and hardware upgrades.
Created help desk tickets, troubleshot and resolved desktop issues.
Installed, configured and maintained computer systems and network connections.
Configured and tested new software and hardware.
Assigned system permissions and set up computers to assist with onboarding new employees
Developed strong communication and organizational skills through working on group projects.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Assisted with updating technical support best practices for use by team.

Summary

Overview

Work History

Software Developer

Network Specialist

IT Support Specialist

Education

Bachelor of Science -

Skills

Languages

Timeline

Work Availability

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