Mohamed Ahmed
Regional Wholesale Client Services Specialist
Cairo ,14 St Saleh Sobhy Madinat Elmwzfen Helwan
Summary
Highly motivated , seeking to gain experience, and utilize my academic background in innovative way and
also to practice my skills and experience in efficiently , that will bring added value to our organization.
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit organisation needs.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Digital Officer
HSBC Bank
Smart Village
09.2022 - 06.2023
Telemarketing Sales Representative
HSBC Bank
Smart Village
02.2021 - 08.2022
- Maintained up-to-date knowledge of industry trends, competitor offerings, and regulatory changes by attending webinars and reading relevant articles.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Implemented time management strategies to maximize daily productivity by prioritizing tasks based on urgency and importance.
- Utilized sales techniques to build customer interest and close sales.
- Attended training sessions on various topics including communication skills, product knowledge updates, compliance regulations, which led to increased confidence in presenting offerings to prospects.
- Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Informed current and prospective customers of promotions and new or upgraded products.
- Built relationships with customers using strong persuasion and active listening skills.
- Educated customers on product and service benefits, explaining features and answering questions.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Generated accurate and timely reports on individual and team performance metrics, enabling management to make informed decisions regarding goals and objectives.
- Developed strong client relationships resulting in repeat business through personalized customer service and follow-up calls.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Made average of 90 outbound and inbound calls per day.
- Asked pertinent questions to understand customer requirements.
- Attained $1million in sales targets on monthly basis.
Sales and Marketing Representative
ASA Company
Maadi
02.2020 - 12.2020
- Set and achieved company defined sales goals.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Participated in skills development initiatives to promote team competence and success.
- Kept detailed records of daily activities through online customer database.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Attended monthly sales meetings and quarterly sales trainings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Collections Agent
Raya Contact Center
Maadi
07.2019 - 02.2020
- Processed payments and applied to customer balances.
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Researched accounts and completed due diligence to resolve collection problems.
- Researched billing errors and discrepancies to initiate corrective action.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
Case Manager
HSBC Bank
HSBC Maadi Head Office
06.2023 - Current
- Review customer profile to identify possible patterns of money laundering and terrorist financing activity, insuring compliance with applicable internal polices and procedures and external regulations.
- Review and Analyze transactional activity for suspicious / unusual patterns of activity utilizing verious internal systems reports and external data sources.
- Conclude whether further investigation is wanted passed on a reasonable assessment of information optained.
- Review collect and transmit supporting details to the assistant manager of operations uppon conclusion of review.
- Adhere strictly to compliance and operational risk controls in accordance with company and regulatory standers, polices and practices, report control weaknesses, compliance breaches and operational loss events.
- Follow appropriate escalation matrix and proactively highlight questionable profiles passed on logical reasoning against text book approach towards procedures.
- Keep current with understanding of systems polices procedures and US regulations.
- Provide a supporting rule to on-shore business partners, assist in reviewing alerts and provide support on all AML and KYC monitoring functions performed by global CDD.
- Work on short rerm projects/ assignments with primary focus on QUALITY.
Education
Bachelor Of Commerce - Accounting And Business Management
Faculty of Commerce English Section
Cairo University / Giza06.2019
93% - Secondary Education
Zein Elabden Experimental Language School
Helwan 07.2015
Skills
Organizational Skills
Case Needs Assessment
Problem-solving abilities
Time management
Analytical thinking
Presentation Skills
Communication Skills
Risk management
Banking operations
Anti money laundering
KYC Verifications
Team Work
Sanctions
Lateral Thinking
Certification
Summer training project at Banquet Misr
Accomplishments
Delegate PWC : An Auditing & Accounting track by PwC company through Via club for 3 days it was so good experience for me the first day it was soft skills session which was so beneficial to me and on the other 2 days I learnt how to audit some accounts in a practical way through taking a case study like how to audit Cash and A/R accounts.
Timeline
Case Manager
HSBC Bank
06.2023 - Current
Digital Officer
HSBC Bank
09.2022 - 06.2023
Summer training project at Banquet Misr
05-2021
Telemarketing Sales Representative
HSBC Bank
02.2021 - 08.2022
Sales and Marketing Representative
ASA Company
02.2020 - 12.2020
Collections Agent
Raya Contact Center
07.2019 - 02.2020
Bachelor Of Commerce - Accounting And Business Management
Faculty of Commerce English Section
93% - Secondary Education
Zein Elabden Experimental Language School