Mohamed Ahmed
Regional Wholesale Client Services Specialist
Cairo ,14 St Saleh Sobhy Madinat Elmwzfen Helwan
Summary
Highly motivated , seeking to gain experience, and utilize my academic background in innovative way and
also to practice my skills and experience in efficiently , that will bring added value to our organization.
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit organisation needs.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Digital Officer
HSBC Bank
Smart Village
09.2022 - 06.2023
Telemarketing Sales Representative
HSBC Bank
Smart Village
02.2021 - 08.2022
- Maintained up-to-date knowledge of industry trends, competitor offerings, and regulatory changes by attending webinars and reading relevant articles.
- Maintained a high level of accuracy when inputting customer data into company CRM systems, ensuring proper tracking of leads and sales conversions.
- Implemented time management strategies to maximize daily productivity by prioritizing tasks based on urgency and importance.
- Utilized sales techniques to build customer interest and close sales.
- Attended training sessions on various topics including communication skills, product knowledge updates, compliance regulations, which led to increased confidence in presenting offerings to prospects.
- Increased sales leads by consistently making outbound calls and effectively communicating product benefits to potential customers.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Informed current and prospective customers of promotions and new or upgraded products.
- Built relationships with customers using strong persuasion and active listening skills.
- Educated customers on product and service benefits, explaining features and answering questions.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Generated accurate and timely reports on individual and team performance metrics, enabling management to make informed decisions regarding goals and objectives.
- Developed strong client relationships resulting in repeat business through personalized customer service and follow-up calls.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Contributed to the development of new sales scripts by incorporating successful tactics gained from experience and industry trends.
- Made average of 90 outbound and inbound calls per day.
- Asked pertinent questions to understand customer requirements.
- Attained $1million in sales targets on monthly basis.
Sales and Marketing Representative
ASA Company
Maadi
02.2020 - 12.2020
- Set and achieved company defined sales goals.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Participated in skills development initiatives to promote team competence and success.
- Kept detailed records of daily activities through online customer database.
- Developed customized sales presentations for key clients, resulting in increased business partnerships.
- Attended monthly sales meetings and quarterly sales trainings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Collections Agent
Raya Contact Center
Maadi
07.2019 - 02.2020
- Processed payments and applied to customer balances.
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
- Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Researched accounts and completed due diligence to resolve collection problems.
- Researched billing errors and discrepancies to initiate corrective action.
- Promoted a positive work environment by contributing innovative ideas for process improvement within the team.
Case Manager
HSBC Bank
HSBC Maadi Head Office
06.2023 - Current
- Review customer profile to identify possible patterns of money laundering and terrorist financing activity, insuring compliance with applicable internal polices and procedures and external regulations.
- Review and Analyze transactional activity for suspicious / unusual patterns of activity utilizing verious internal systems reports and external data sources.
- Conclude whether further investigation is wanted passed on a reasonable assessment of information optained.
- Review collect and transmit supporting details to the assistant manager of operations uppon conclusion of review.
- Adhere strictly to compliance and operational risk controls in accordance with company and regulatory standers, polices and practices, report control weaknesses, compliance breaches and operational loss events.
- Follow appropriate escalation matrix and proactively highlight questionable profiles passed on logical reasoning against text book approach towards procedures.
- Keep current with understanding of systems polices procedures and US regulations.
- Provide a supporting rule to on-shore business partners, assist in reviewing alerts and provide support on all AML and KYC monitoring functions performed by global CDD.
- Work on short rerm projects/ assignments with primary focus on QUALITY.
Education
Bachelor Of Commerce - Accounting And Business Management
Faculty of Commerce English Section
Cairo University / Giza06.2019
93% - Secondary Education
Zein Elabden Experimental Language School
Helwan 07.2015
Skills
Organizational Skills
Certification
Summer training project at Banquet Misr
Accomplishments
Delegate PWC : An Auditing & Accounting track by PwC company through Via club for 3 days it was so good experience for me the first day it was soft skills session which was so beneficial to me and on the other 2 days I learnt how to audit some accounts in a practical way through taking a case study like how to audit Cash and A/R accounts.
Timeline
Case Manager
HSBC Bank
06.2023 - Current
Digital Officer
HSBC Bank
09.2022 - 06.2023
Summer training project at Banquet Misr
05-2021
Telemarketing Sales Representative
HSBC Bank
02.2021 - 08.2022
Sales and Marketing Representative
ASA Company
02.2020 - 12.2020
Collections Agent
Raya Contact Center
07.2019 - 02.2020
Bachelor Of Commerce - Accounting And Business Management
Faculty of Commerce English Section
93% - Secondary Education
Zein Elabden Experimental Language School
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